LOGOs crash whenever any note is open.
Please hasten the fix. Thank you very much.
Philip, can you proide more info, such as screenshot, a detailed descripton what is open etc, and most relevant: log fles (see https://wiki.logos.com/diagnostic_logging )? It seems that most users don't experience this situation, so we need more info to diagnose the crash.
I had a similar problem once. It turned out that some emojis I used in notes (church, cross, etc.) caused Logos to crash when it tried to sync to the Logos cloud. Tech support suggested disconnecting my computer from the Internet, load Logos, remove the offending emojis (at that point I'd only used them in a few notes, so they were easy to find), then close Logos. I reconnected to the Internet, loaded Logos and it ran without crashing.
Try disconnecting from the Internet before loading Logos and see if it stops crashing. Let Logos support I know the results of the test.
Thank you very much dear brother Mick/Paul. Appreciate your responses. I do not use emojis on my notes but have attached photos which have never caused me any issues before. I have noticed in my other computer (older computer) that still has an earlier version than 45.1 have no issues with notes. I was able to work on notes as before but as soon as I sync and it auto update to veer 45.1, LOGOs crash whenever I open any notes. It will NOT crash if work on other features except the NOTES feature. So now both my computer with ver 45.1 runs into the same issue. Sigh……it has been days and is affecting my joy with LOGOs.
Reply from LOGOs….
We are sorry for this inconvenience, this is a known issue and we are already working to deliver a fix in a future update, we may do a hotfix of version 45 in the following weeks.
