I am a Logos user and although my Subscription is Pro however when I look at My Account it lists No Subscription. And when I try to use Study Assistant it tells me to get a subscription. What is going on?
And same email account login? Just 1st guess.
Same email but it is a good first guess
Well, coincidentally my app.logos.com hits a MS Azure block. Servers? Rest of Logos ok.
That's one problem I was already curios about. I check my account to see if my subscription was still showing up and when I checked my account on my Logos Account then go down to Subscriptions and it says "You have no current subscriptions" yet when I purchase anything on Logos it takes off the extra 5% and I can get the extra Free Book when I open up Logos on my PC I shows I have a Plus Subscription with Version 49 yet I still am unable to use Study Assistant it tells me that I need to get a Subscription.
As far as any other email I didn't think I did but notice listed that my online account is listed as Faithlife/Pastorwes2001 it really made me wonder if I first purchased my Plus subscription when I had an email as Pastorwes2001@yahoo.com but what do I do about this?
it says "You have no current subscriptions" … Logos on my PC I shows I have a Plus Subscription
At this point I think you will need to contact customer support and have them check why your subscription appears to be in an inconsistent state.
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