Overnight I was charged for the updates to the Master Journal Library and Galaxie’s Theological Journal Library, vols. 1–28. The MJL downloaded the new resources, but nothing came down from Galaxie; it was supposed to be the list below. Did anyone get these, meaning my system needs a jolt to get the downloads going, or was it not shipped even though it was charged? New Volumes in This Edition * Bibliotheca Sacra, vol. 180 (2023) * Conspectus, vol. 37 (2024) * Conspectus, vol. 38 (2024) * Detroit Baptist Seminary Journal, vol. 29 (2024) * Eikon, vol. 6, issues 1 & 2 (Spring and Fall 2024) * Journal for Baptist Theology and Ministry, vol. 21 (2024) * Journal of Dispensational Theology, vol. 28 (2024) * Journal of the Evangelical Theological Society, vol. 67 (2024) * Journal of the Institute of Reformed Baptist Studies, vol. 8 (2023) * Journal of the Institute of Reformed Baptist Studies, vol. 9 (2024) * Journal of Transformative Learning and Leadership, vol. 2, num. 1-2 (2024) * Priscilla Papers, vol. 38 (2024) * Reformed Presbyterian Theological Journal, vol. 11 (2024) * Southeastern Theological Review, vol. 15 (2024) * Southern Baptist Journal of Theology, vol. 28 (2024) Tyndale Bulletin, vol. 75 (2024)

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Galaxie’s Theological Journal Library, vols. 1–28 - charged but not shipped?

Don Awalt

Overnight I was charged for the updates to the Master Journal Library and Galaxie’s Theological Journal Library, vols. 1–28. The MJL downloaded the new resources, but nothing came down from Galaxie; it was supposed to be the list below. Did anyone get these, meaning my system needs a jolt to get the downloads going, or was it not shipped even though it was charged?

New Volumes in This Edition

Bibliotheca Sacra, vol. 180 (2023)

Conspectus, vol. 37 (2024)

Conspectus, vol. 38 (2024)

Detroit Baptist Seminary Journal, vol. 29 (2024)

Eikon, vol. 6, issues 1 & 2 (Spring and Fall 2024)

Journal for Baptist Theology and Ministry, vol. 21 (2024)

Journal of Dispensational Theology, vol. 28 (2024)

Journal of the Evangelical Theological Society, vol. 67 (2024)

Journal of the Institute of Reformed Baptist Studies, vol. 8 (2023)

Journal of the Institute of Reformed Baptist Studies, vol. 9 (2024)

Journal of Transformative Learning and Leadership, vol. 2, num. 1-2 (2024)

Priscilla Papers, vol. 38 (2024)

Reformed Presbyterian Theological Journal, vol. 11 (2024)

Southeastern Theological Review, vol. 15 (2024)

Southern Baptist Journal of Theology, vol. 28 (2024)

Tyndale Bulletin, vol. 75 (2024)

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Beloved Amodeo

This is irregular and sets a bad precedent. This should receive immediate attention and efforts to avoid repeating this practice should be established.

Vlad

Also, the product "Galaxie’s Theological Journal Library Subscription" was not yet updated to include the new volumes.
I subscribed to "Galaxie’s Theological Journal Library Subscription" today, and did not receive the new volumes listed above.

Chris Heil

It's not just you Don. I am seeing the same.

https://community.logos.com/discussion/257574/galaxie-s-theological-journal-library-vols-1-28-charged-but-not-shipped

Phillip J. Long

I have the same experience. Someone forgot to flip a switch. Some items might not be available yet: "Some of the included issues are still in production but will be downloaded when available."

If there are missing books, then I expect they will remedy the situation soon enough.

Don Awalt

Yes @Phillip J. Long but I got no books from the update. All the updated books have an asterisk I believe, I think that just means if someone bought Galaxie for the first time or first in a long time, they would be updated with all resources except the ones that did not "ship" today. My list in the OP is what was supposed to ship if someone was current on Galaxie prior to today.

Who is the right Logos person to loop into this thread ?

Yasmin Stephen

Who is the right Logos person to loop into this thread ?

Maybe @Mitch Snyder (Faithlife)

Don Awalt

I hope @Mitch Snyder (Faithlife) can address it. I sent a note to CS, I got this:

We are very sorry for this inconvenience, this has been reported with the correct department and hopefully it can be resolved soon, we are sorry for any inconvenience caused by this, if later on you locate this resource but notice any issues with the release please let us know.

Mitch Snyder (Faithlife)

All, I was away from the office for a conference. Thanks for bringing it to my attention. I'm looking into it and will report as soon as I know more.