Smart Tags Problem

Hi Bradley,

I run everything as administrator.

Bradley, I followed your instructions and there was no log file with the name you gave.

Is the Smart Tag function working in Windows 7 64-bit with Office 2010 64-bit?  Anyone doing that?

Bradley Grainger said:

I have not tested with UAC turned off

Hi Bradley,

I've been running with UAC OFF since nearly day 1 with Vista.... I'm also running a router firewall, a personal firewall with outbound control, anti-virus that updates multi times a week (sometimes even multi times in a day), & also anti-malware protection. I don't plan on turning UAC back on, though I, too, don't recommend that casual users turn it off.

But I'll try turning it on to see if that corrects the problem.

BillS said:

Still no luck. When I recheck smart tags in the document with several scripture references, there's no change in the behavior. Not working. I'll be back after the reboot from turning UAC back off.

I'm back... no change... Even after another reboot, every reference triggers this error in the logfile:

ERROR: Can't access Logos 4 Bible reference recognizer; ignoring this text.

Thanks for your help... More suggestions? By the way, how would we know if we were running 64 bit Office? (I don't think I am but wanted to double check...) If the indication is which program files directory it's installed in, then mine's in Program Files (x86), not Program Files. I think that means it's 32 bit...

Bradley Grainger said:

Make sure to do this from a regular, non-elevated command prompt

The ONLY user I have is an administrator. Do I have to do anything different than Start | Run?

I tried it anyway... it said it had registered L4 successfully...

Same error in the Logfile, attached.
0121.SmartTag.log

I'm also attaching my test file, in case there's anything unusual in its settings.
7080.Smart Tags.doc

What now? Other Smart Tags (including L3) will work. Everything else on my system appears to be working. 

Bradley Grainger said:

unable to reproduce the problem here

What can I do to help?

BillS said:

Bradley Grainger said:

I have not tested with UAC turned off

Hi Bradley,

I've been running with UAC OFF since nearly day 1 with Vista.... I'm also running a router firewall, a personal firewall with outbound control, anti-virus that updates multi times a week (sometimes even multi times in a day), & also anti-malware protection. I don't plan on turning UAC back on, though I, too, don't recommend that casual users turn it off.

But I'll try turning it on to see if that corrects the problem.

I've been running with UAC off from nearly Day 1 as well, because it was driving me bonkers. I too don't recommend to others running with it off either, but I'm very protected with other means as Bill is.

BillS said:

Bradley Grainger said:

If either is set to "Run as administrator", the smart tag will not work (due to enhanced security in the OS). (The only difference between the two UAC settings is whether you not you get prompted to confirm that you want to run the program as an administrator.)

  

With UAC on, I now have to give it permission to launch L4. 

...

Still no luck. When I recheck smart tags in the document with several scripture references, there's no change in the behavior. Not working. I'll be back after the reboot from turning UAC back off.

Yes, I recall that used to happen for me all the time and it might have been one of the reasons I switched UAC off. I think I had first tried enabling "run as administrator" on the Logos icon to avoid the UAC prompt, and then ran into other problems or was cautioned that Logos doesn't recommend doing that. Anyway, I would not want to re-enable UAC right now, especially now that I hear that it doesn't fix the SmartTags problem.

Bradley, any chance you or someone else from Logos could connect remotely to either Bill's or my machine to investigate why it isn't working for us? I'm not all that interested in getting it working for me (since I was never a SmartTags user anyway), but I want to get to the bottom of this so I can help other forum users who encounter this problem.

Bradley Grainger said:

choosing "Run as administrator" for either Logos 4

Hi Bradley,

After a reboot, I double checked my L4 shortcut & discovered that "Run as administrator" was still checked on Logos. (I'd turned it off earlier... don't remember turning it back on, but I've made a lot of changes trying to debug.)

I've unchecked it. Rebooted again. Triple checked that it's still unchecked. But still no joy.

Bradley Grainger said:

If you were running 64-bit Office, you wouldn't even get the logfile (because it's technically impossible for a 64-bit program to load the 32-bit smart tag DLL).

This must be my issue on both of my computers. Don't really use SmartTags enough to bother switcing now, but will remember next time I reinstall everything for fall/spring cleaning.

CoramDeo,

CoramDeo said:

One will never find Joy in SmartTags...only Christ.

Amen. I agree & mean no disrespect, if you were seeing that... 'tis only my attempt at a humorous euphemism as opposed to being upset that they aren't working. Blessings to you.

BillS said:

Bradley Grainger said:

when I ensure that both Logos 4 and Word are not running elevated, everything works as expected.

I've tried everything I can think of to ensure they aren't running elevated. Should I try creating a non-admin account?

Bradley, I have ensured that I don't have either Logos 4 or Word running elevated either.

Kevin Becker said:

Mitch Davis said:

Kevin,

In the Add-Ins section of the MS 2007 "Word Options" do you see "Logos Bible Software 4 (Bible References) under the "Active Application Add-ins? 

Yes, I do.

In Word 2010 you have to select "Manage: Actions" not COM Add-ins. Then make sure the "enable actions" box is checked.

BillS said:

Bradley Grainger said:

Can you check the following key in Registry Editor (as shown in the status bar at the bottom of the window below) and verify that it exists and it has the same value on your system?

 

Yep. Mine is pictured right under yours.

Anything else you'd like to try? I could be reached all day today if someone would like a peek under the hood...

3704.0535.SmartTag.zip

{Pasted from Word so arrives with the "bafflegab" etc Line)

Late to his
discussion, and same problem. (I am running the 4.1 Beta 10)

Used to
have Smart Tags in an earlier version of Word with L3.

Now have Word
2007 on new laptop with L3 and L4

WHICH OF YOUR STEPS HAVE I MISSED?

Word 2007 has “Smart Tags” option “clicked”

Bradley, I have ensured that I don't have either Logos 4 or
Word running elevated.

Bradley’s Smart Tags 
log is now in Logos 4 Log Drawer , 6710.L4SmrtTg.zip

Bradley I have identical Registry key: etc ie. Can you
check the following key in Registry Editor

Mitch’s
suggestion: Mine appears as you have described. Ie I  see "Logos Bible Software 4
(Bible References) under the "Active Application Add-ins? 

Per Rosie: I
have “poke through this thread you'll
find instructions for how you're supposed to be able to get it
working.”

Bradley,

Does the Word SmartTags DLL use the COM API to interact with Logos4, or some other methods?

If via the COM API, maybe a tiny stand-alone app (outside of Word), that connects to Logos4, and attempts to access John 3:16 etc, might help determine failings such as above?

Clearly, if the COM API can't talk, any kinds of messing around with settings, macros, or otherwise of Word will change nothing.

(And if SmartTags is NOT using the COM API, then nothing I've said here is very useful.)

A little related: Is the limit against SmartTags in Word-64bits, a limit on Word-64 using a 32-bit DLL, rather than some limit in COM API or Logos4 itself?

[Off Topic of SmartTags: And if you are still reading: Would a 64-bit build of Logos4 and/or the SQL subsystem deliver any useful performance gains?]