Smart Tag problem: Pulls up L3?

When I try to use smart tags (Windows Vista / Office 2007) it opens up L3. In Word options, it lists 2 smart tags Logos and Logos 4, I unclicked the Logos entry because it was connected to Libronix folder. This eliminated Logos smart tags altogether. It only works with both checked and pulls up L3. How can I fix this to only use it from L4?

Thanks

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Rich DeRuiter

When I try to use smart tags (Windows Vista / Office 2007) it opens up L3. In Word options, it lists 2 smart tags Logos and Logos 4, I unclicked the Logos entry because it was connected to Libronix folder. This eliminated Logos smart tags altogether. It only works with both checked and pulls up L3. How can I fix this to only use it from L4?

Thanks

I've not heard of this before, but it sounds similar to another problem. The instructions for resolving the other problem can be found on this wiki page:

http://wiki.logos.com/Bug$3a_Logos_3_steals_control_of_libronixdls_links

Rick

The Wiki page at: http://wiki.logos.com/Smart_Tags has trouble shooting tips that may help. One of which is:

3) If applicable, uninstall Logos Smart Tags for Libronix (L3) from Window’s Control Panel.

BillS

When I try to use smart tags (Windows Vista / Office 2007) it opens up L3. In Word options, it lists 2 smart tags Logos and Logos 4, I unclicked the Logos entry because it was connected to Libronix folder. This eliminated Logos smart tags altogether. It only works with both checked and pulls up L3. How can I fix this to only use it from L4?

Hi Ed,

Don't miss that certain Vista users had to install a Microsoft hot fix to get them to work (item 3 on the wiki smart tag helps page to which Rick referred you). I was one of those & my symptoms sounded a lot like yours. Installed but not working. If you need it, the hot fix worked great & had no discernible side effects, so don't be afraid of it if you really do need it.

Rev. Michael L. Burns

Ed,

I actually have the choice on my system to either use Logos 3 or 4 Smart Tags.

On my system, if Logos 4 has never been opened, then I only see the option for Logos 3 Smart Tags under Additional Actions on Word's right-click menu.

If Logos 4 is open or has been opened and then closed, then I have Smart Tags for both and can use either one. I like that. Make sure they are both enabled under options on the Additional Actions.

Michael

Milkman

I can't run smart tags for Windows XP Office 2007.

I read the touble shooting suggestions. Apparently my L4 add on is enabled. However, what does the below mean in regards to "administrator mode"and how do I find if that is my case?

Ensure both Logos 4 and your Office application are running and that they are not running in administrator mode.

Milkman

https://community.logos.com/discussion/comment/180398#Comment_180398

Well I figured it out myself. I had to make sure that the "show smart tag actions buttons" was checked.

Rick

https://community.logos.com/discussion/comment/180398#Comment_180398

Ensure both Logos 4 and your Office application are running and that they are not running in administrator mode.

Run as administrator: Using Windows Explorer navigate to the Logos4.exe file and right click > properties > compatibility. Make sure that Run as Administrator is not checked. An easy way to get to the folder is right click on the icon in your Start Menu and choose "open file location" (Windows 7maybe something different in other versions).

Make sure Logos 4 is running: Actually open the program as if you were going to use it.

EdB

https://community.logos.com/discussion/comment/180281#Comment_180281

The Hotfix has the warning all around it, have you had any problems since downloading and the post? The smart tag works, but only pulls up L3. This will fix that?

EdB

https://community.logos.com/discussion/comment/180944#Comment_180944

Just wanted to show the smart tag option window. This is the problem. below.

Dave Hooton

https://community.logos.com/discussion/comment/180946#Comment_180946

Just wanted to show the smart tag option window. This is the problem. below.

Have you unchecked the L3 smart Tag in Office and uninstalled it from Control Panel | Programs and Features?

BillS

https://community.logos.com/discussion/comment/180946#Comment_180946

Just wanted to show the smart tag option window. This is the problem. below.

Ed,

That was my symptom, too, running Vista 64. The hotfix cleared it up no sweat. I, too, was a bit nervous, but the warnings are 99% of the time lawyer-speak to prevent liability issues... I was in the 99% & have suffered NO ill effects.

BTW, I've since reinstalled & reinabled the L3 Smart Tag, since it also gives access to the Passage Guide, which I still use along side L4's. The point: both run fine. Once the underlying issue that prevented L4 from working was fixed, they both run. No need to uninstall L3 for L4 to work.

Blessings!

EdB

https://community.logos.com/discussion/comment/180994#Comment_180994

I have the Vista 32 bit. I installed the hotfix and it still doesn't work. The L3 keeps pulling up. Same problem. Maybe the uninstall might work?

EdB

https://community.logos.com/discussion/comment/181044#Comment_181044

Ok...finally got it to work after uninstalling the L3 smart tag. Question, should I uninstal the hotfix then?

DAL

https://community.logos.com/discussion/comment/180419#Comment_180419

I have windows 7 and there's no L4 show up on my smart tags. Is there any other way to activate them?

DAL

https://community.logos.com/discussion/comment/180299#Comment_180299

Good Michael, at least you have a choice, my windows 7 doesn't list any Logos or Libronix smart tags option. I wonder why...I hope I can get some help to get them to work because I'd really hate to bother customer support for something like this.

BillS

https://community.logos.com/discussion/comment/181045#Comment_181045

should I uninstal the hotfix then?

Unless you've never uninstalled the L3 Smart Tag before, IMO the hot fix fixed it for you... Unless you're experiencing a problem, I'd leave it. But in the end it's your call...

Blessings!

BillS

https://community.logos.com/discussion/comment/181046#Comment_181046

I have windows 7 and there's no L4 show up on my smart tags. Is there any other way to activate them?

Does your system meet all the requirements at http://wiki.logos.com/SmartTags_Not_Working ?

What version of MS Office are you running?

There's even more info for Office 2010 users at http://wiki.logos.com/Smart_Tags and http://www.logos.com/articleviewer/530 .

Blessings on your quest.

DAL

https://community.logos.com/discussion/comment/181051#Comment_181051

Bill,

I have office 2007. I look into the link you sent me and see if I can figure something out or just call customer support so they can fix it. Thanks for your response!