Logos 4 crashing often

Can anyone advise me if there is something going on with Logos 4? About two weeks ago my computers began running very slowly and Logos 4 crashes often. This began with a very slow opening process of the program and the indexing function seemed to come on often and remain running for hours. This is a new laptop with 4G ram with plenty of hard disk room. The laptop is equipped with a Intel i3 processor running windows 7 64bit platform.

My desktop could not run Logos 4 after this weekend and I had to remove it because the entire system was running very slowly as Logos 4 indexed. Pausing the indexing function seemed to improve overall performance but I could not open any of my library resources. This is an older machine but it had always run Logos fine until about two weeks ago.

Any suggestions? Logos 4 has been a considerable expense and I hope it is just some setting that I've overlooked that is at the root of these problems.

Pastor Bill

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Kevin Becker

Bill, welcome to the forums.

Sorry to hear you are having problems with Logos. The most recent wide-spread problem with Logos has been some Reverse Interlinear corruption that required deleting, re-downloading and re-indexing those files. This issue frequently resulted in persistent indexing and crashes. However, that isn't a guarantee that is your problem.

To find out we need you to Enable Logging, capture a crash and then Upload the Logs to the forum. Then someone can look at them and advise you how to proceed. Or, you could call Tech support.

EDIT: Also, once the problem is fixed on the laptop you can use the process here: http://wiki.logos.com/Quick_Installation_onto_multiple_computers to restore Logos to your desktop without the long download time.