4.2a SR 4 Crashing Randomly

When I open Logos4Mac it will crash (just disappear) with no message after a few minutes. This happens even if I do nothing. Any help would be greatly appreciated!

Logs are attached. Note: I do not have SyncClientErrors.log in my Logging folder. I don't know if that's a problem or not.

0003.LogosLogs.zip

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Keep Smiling 4 Jesus :)

Logos4.log file shows 59 items to download for sync, followed by Library Catalog Indexing (and a crash).

Wonder about launching Logos 4, then quickly press and hold command key until Sign In appears – can click “Use blank layout”, then Sign in, followed by watching for sync arrows to stop spinning. After arrows stop, could click once (or use sync now command), then wait for arrows to stop spinning.

If crash again, please post new set of logs. If sync completes, enjoy using Logos 4 Mac.

Keep Smiling [:)]

Dan

https://community.logos.com/discussion/comment/241588#Comment_241588

Logos4.log file shows 59 items to download for sync, followed by Library Catalog Indexing (and a crash).

Wonder about launching Logos 4, then quickly press and hold command key until Sign In appears – can click “Use blank layout”, then Sign in, followed by watching for sync arrows to stop spinning. After arrows stop, could click once (or use sync now command), then wait for arrows to stop spinning.

I'm following your instructions. It's been syncing for over 30 minutes so you may be on to something, but I don't know that I have time right now to let it finish. Usually syncing doesn't take near so long. Is there any way to reset syncing?

I also have two copies of Logos4 that I run under Parallels (one stable version, one beta version) both of which sync just fine.

David Mitchell

The crash appears to occur while loading data for the Cited By panel. I'll be looking into the cause, shortly.

In the meantime, if you close the panel, the crash should go away.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/241605#Comment_241605

Logos4.log file shows 59 items to download for sync, followed by Library Catalog Indexing (and a crash).

Wonder about launching Logos 4, then quickly press and hold command key until Sign In appears – can click “Use blank layout”, then Sign in, followed by watching for sync arrows to stop spinning. After arrows stop, could click once (or use sync now command), then wait for arrows to stop spinning.

I'm following your instructions. It's been syncing for over 30 minutes so you may be on to something, but I don't know that I have time right now to let it finish. Usually syncing doesn't take near so long. Is there any way to reset syncing?

I also have two copies of Logos4 that I run under Parallels (one stable version, one beta version) both of which sync just fine.

Could open Logos4.log file to monitor sync progress (by default, file scrolls as lines written). Concur syncing usually does not take so long (guessing one Logos 4 installation used for awhile without syncing to Logos 4 Mac). Choices are keeping Logos 4 installations in sync or use one offline until have time for sync to complete.

Option: could quit Logos 4 Mac, post logs (showing sync progress); start up Logos 4 Mac using command key, check offline, then sign in.

Keep Smiling [:)]

Dan

https://community.logos.com/discussion/comment/241666#Comment_241666

Results: I let it sync for about 45 minutes--not sure why it took so long! Anyway... after that it works great! No problems since.

Thanks to everyone for your help!