Installed update to Logos 4.5 from Logos 4.3 SR-8 and now getting a persistent sync error.
4237.Logos4.zip
Same here...upgraded from 4.5 RC1/Windows.
I started a similar post on the Mac forum too. I installed 4.5 and I am seeing the same error on my iMac and Windows 7 laptop.
Installed update to Logos 4.5 from Logos 4.3 SR-8 and now getting a persistent sync error. 4237.Logos4.zip
Yup. Same situation, same sync error
3443.Logos4Error.log
Seems to be working now. Maybe a server issue?
Sync error persists with this update to 4.5 . . .
(Cross-posted from Mac forum)
We've been having some timeouts on our main sync server (no data loss, just slow operation) that are probably due to hundreds (or thousands) of users upgrading at once. This peaked around 4pm PST, but should be resolved now. We're continuously monitoring the servers and trying to resolve any issues we see as they arise.
If anyone is still having issues, please post your Logos4Error.log file here.
Thanks for your help, Bradley. Here's the log file3173.Logos4Error.log
Thanks for the assistance, Bradley. Log(s) attached . . .7242.Logos4Error.zip
Since update to 4.5 have crashed twice. I think what I was doing was hovering on a cross-ref. hyperlink.. Here is error log.
0753.Logos4.zip
Since update to 4.5 have crashed twice. I think what I was doing was hovering on a cross-ref. hyperlink.. Here is error log. 0753.Logos4.zip
Bill,
You will be helped better if you post this unrelated (but important) problem in a new thread.
Here's the log file
I've passed your error report along to the primary developer for notes sync. I'm not sure, but this may require some manual intervention on our end to fix; I hope we should be able to resolve this tomorrow. Sorry for the inconvenience.
Hi
My logs for 4.5 Sync error.
Additional information:
Attached are the logs:
6758.Logos Log Files.zip
Here's the log file I've passed your error report along to the primary developer for notes sync. I'm not sure, but this may require some manual intervention on our end to fix; I hope we should be able to resolve this tomorrow. Sorry for the inconvenience.
Thanks for your assistance. I should be in the office all day Wed. My phone/eMail info is correct on my profile if you need to contact me. Jerry
We'll review this logs and let you know how to proceed.
Thank you.
Additional information: I got Libronix 3g installed in the XP VM, where I got the 4.5 sync error - not sure if it matters.
I'm also getting the sync error message - here are my log files, 7266.Logos4Error.log
Just an update, Sync error continues. Opened L4, opened a book, "flipped" a page just to activate sync, error continues . . . Log attached.8764.Logos4error.zip
