I have lost resources

Whun Yong Shin

About two weeks ago, I found out most of my resources are not accessible when I click 'Library' button.

Also there are only a fraction of resouces shown on iPad.

There are resouces I have in the hard disc.

Do you have any idea how I can get all resources back?

Find more posts tagged with

Comments

Rich DeRuiter

About two weeks ago, I found out most of my resources are not accessible when I click 'Library' button.

Also there are only a fraction of resouces shown on iPad.

There are resouces I have in the hard disc.

Do you have any idea how I can get all resources back?

Can you be more specific about the resources that are missing? Which resources?

Also, not all resources are available for devices like the iPad (I think). At least I know that not all resources are licensed for use on smart phones.

Also, some very old third party resources might not be on the Logos servers, so syncing with the Logos servers won't put them on your device (desktop or laptop).

Whun Yong Shin

https://community.logos.com/discussion/comment/391534#Comment_391534

Up until couple weeks ago, all resources were available in the computer and in iPad(at least I did not find anything missing when I asked).

And all of sudden I lost most of resouces and I did not do anything.

I opened LOGOS when new updates or new resources became available and I trust all of them were downloaded successfully.

I believe my resources were indexed also.

So, I am up in the air what I should do to get the resources back.

Rich DeRuiter

https://community.logos.com/discussion/comment/391538#Comment_391538

Up until couple weeks ago, all resources were available in the computer and in iPad(at least I did not find anything missing when I asked).
And all of sudden I lost most of resouces and I did not do anything.
I opened LOGOS when new updates or new resources became available and I trust all of them were downloaded successfully.
I believe my resources were indexed also.
So, I am up in the air what I should do to get the resources back.

This is puzzling. Your logs don't give us much to go on. The last significant issue was in June, and you say your current problems didn't start before a couple of weeks ago.

Did you make any changes to your Logos user ID? Are you certain you are logged in with the correct ID?

I'm not sure it would work, but you could try the update resources command (type that in the L4 command bar). This is supposed to compare your licenses with your resources and download anything that's missing.

If none of the above fixes the issue, I'm not sure what to suggest, except to contact tech support.

Dave Hooton

https://community.logos.com/discussion/comment/391542#Comment_391542

I'm not sure what to suggest, except to contact tech support.

Agree. It looks like 12,512 resources were checked for an Update but they are not seen in Library!!

Previous Indexer logs (June 1) show a corrupt Library index and this could be relevant for Tech Support.

Gary Butner, Th.D.

https://community.logos.com/discussion/comment/391534#Comment_391534

I purchased the Collins Dictionary set several years ago from logos I once called customer support, and gave them a copy of the file. They had lost their copy. I still don't see it on my system.