Logos 5 crashes Logos 4 in a different User Account

Is it a known issue? If yes, I apologize for this post.

After I installed Windows Enterprise 90 days Evaluation version, build 9200, I re-installed Logos 4 to my main User Account. Then tried to install Logos 5 over it but it started to install to a new Logos 5 folder under the ..AppData/Local (leaving Logos 4 folder untouched).

I uninstalled Logos 4 and installed a clean Logos 5 new installation. It went w/o problems.

Then I created a new User Account and tried to install Logos 4 there. I noticed in the Programs under the Control Panels that Logos 5 Prerequisites are visible and Logos 4 was not installing its own Prerequisites. Logos 4 would not install properly.

When I deleted Logos 5 Prerequisites from the "Logos 4" User Account and installed Logos 4 Prerequisites, Logos 4 worked well, but Logos 5 in my main User Account haven't (obviously). And vice versa.

My Conclusion: Logos installs Prerequisites for all users and it allows to use more installations of the same version of Logos in a different User Accounts, but not a different versions of Logos. Am I right? Is it a desired behavior?

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Mark Smith

I have 2 accounts on my laptop with L5 on one and L4 on the other. They co-exist.

I did have a problem with L4 crashing on start-up because it was trying to open a Sermon Starter template that I had opened in L5 in a layout that L4 was trying to open to. I had to delete the template in L5 to get L4 to open. Others had his problem. Dave Hooton gave me the info. I can't link to the thread because I'm on my iPad a the moment.l

Bohuslav Wojnar

https://community.logos.com/discussion/comment/403205#Comment_403205

Thanks Mark. I think my problem is different since I had both Logos 4 and Logos 5 installed on a different notebooks and all worked fine. The problem I have occurred with trying to "upgrade" Logos 4 to Logos 5 in Win 8 build 9200 (final version). It did not overwrite the Logos 4 (as it did before) it started to install separately and overwrite just the Prerequisites. Those are visible then in all other User Accounts. I do not have time to experiment with it more now, I might later on next week.

Mark Smith

https://community.logos.com/discussion/comment/403235#Comment_403235

Thanks for the additional info. I wonder if this is specific to Win 8 or would do the same in all operating systems? Sounds like it is an installer issue that Logos will need to address before roll-out.

Bohuslav Wojnar

https://community.logos.com/discussion/comment/403236#Comment_403236

I just made a quick excursion to my Win 8 testing separate Hard Disk. Its just Windows 8 Enterprise, build 9200 (final) and Logos. 2 User Accounts. Both Administrators level.

Since I had Logos 5 on the main account, I uninstalled it first. I noticed that Logos 5 folder remained there (in ..AppData/Local) with Documents and Users sub-folders.

I installed Logos 4 Full version 4.6. All went well (to the separate Logos 4 folder).

I checked to the second User Account then, and... the Logos 4 Prerequisites were there!

I tried to install Logos 5 afterwords and it did, it overwrite the Logos 4 prerequisites for all Accounts. Logos 4 in my initial Account started to be unusable.

It looks to me as an undesired behavior - apparently occurring only on Windows 8.

I hope it makes sense.

Dave Hooton

I re-installed Logos 4 to my main User Account. Then tried to install Logos 5 over it but it started to install to a new Logos 5 folder under the ..AppData/Local (leaving Logos 4 folder untouched).

Logos claim that this should overwrite the Logos4 installation. What is unclear is whether the installation folder should still be called Logos4 (which has happened) or be called Logos5, which happens with a fresh installation on both W7 & W8. If you completed the installation, the Logos4 folder should have been removed (IMHO).

I created a new User Account and tried to install Logos 4 there.... Logos 4 would not install properly.

Why would want to install L4 after installing L5?

Logos installs Prerequisites for all users and it allows to use more installations of the same version of Logos in a different User Accounts, but not a different versions of Logos. Am I right? Is it a desired behavior?

With L4 previously installed, I noticed that Logos 5 PreRequisites replaces/removes Logos4 Prerequisites but L4 continues to work along with L5 (in different user accounts). This is desired behaviour.

I don't think Logos expect users to install L4 after installing L5, but I wonder why they continue to use a Logos4 key in the registry for both installations!?

Dave Hooton

https://community.logos.com/discussion/comment/403257#Comment_403257

I tried to install Logos 5 afterwords and it did, it overwrite the Logos 4 prerequisites for all Accounts. Logos 4 in my initial Account started to be unusable.

It looks to me as an undesired behavior - apparently occurring only on Windows 8.

That wasn't my experience in W7, but:-

what do you mean by unusable? Could you logon? Did it crash?
did you uninstall L5 Prerequisites before installing L4?

Your scenario might be unexpected but Logos have some thinking to do!

Bohuslav Wojnar

https://community.logos.com/discussion/comment/403330#Comment_403330

I re-installed Logos 4 to my main User Account. Then tried to install Logos 5 over it but it started to install to a new Logos 5 folder under the ..AppData/Local (leaving Logos 4 folder untouched).

Logos claim that this should overwrite the Logos4 installation. What is unclear is whether the installation folder should still be called Logos4 (which has happened) or be called Logos5, which happens with a fresh installation on both W7 & W8. If you completed the installation, the Logos4 folder should have been removed (IMHO).

That hasn't been my experience. I tried it on 2 separate installations of Windows 8 build 9200. In both cases Logos 5 installed separately to Logos 5 folder, but obviously overwriting the Prerequisites.

I completed the installation in each case without downloading books (the experiment would take days, not hours).

I created a new User Account and tried to install Logos 4 there.... Logos 4 would not install properly.

Why would want to install L4 after installing L5?

Since I wanted to have Logos 5 in a real life testing, I wanted to create Logos 4 User Account as a place of escape if Logos 5 would not work properly. I think it might happen in some users situations, or am I mistaken?

With L4 previously installed, I noticed that Logos 5 PreRequisites replaces/removes Logos4 Prerequisites but L4 continues to work along with L5 (in different user accounts). This is desired behaviour.

In my case when I installed Logos 5 in a separate User Account, Logos 5 replaced/removed Logos4 Prerequisites and coming back to that User Account Logos 4 would not start at all.

I don't think Logos expect users to install L4 after installing L5

See above. I think it is easily possible that people would try to keep Logos 4 after upgrading their main User Account to Logos 5.

Bohuslav Wojnar

https://community.logos.com/discussion/comment/403338#Comment_403338

I tried to install Logos 5 afterwords and it did, it overwrite the Logos 4 prerequisites for all Accounts. Logos 4 in my initial Account started to be unusable.

It looks to me as an undesired behavior - apparently occurring only on Windows 8.

That wasn't my experience in W7, but:-

what do you mean by unusable? Could you logon? Did it crash?

did you uninstall L5 Prerequisites before installing L4?

Your scenario might be unexpected but Logos have some thinking to do!

Sorry Dave for not being clear enough. I shouldn't started that thread on Friday night. [:(]

When I say Logos 4 was unusable I meant Logos 4 did not even start. In the installation process (in the separate User Account, with Logos 5 in the main one) it would install but stopped in the moment when program is to load. It would not load. So it looks to me Logos 4 is not bale to use Logos 5 prerequisites.

did you uninstall L5 Prerequisites before installing L4?

No, because when I did, It would break Logos 5 in the main account. (I am speaking in this couple of posts about 2 separate experiments, one on my main HD, where I have Logos 5 in the main User Account and Logos 4 in the separate one - and the second experiment with my testing HD with clean Windows 8 installation (with nothing but Win 8 + Logos on it. In that HD I installed Logos 4 in my first Account and tried Logos 5 in my second one - the opposite scenario)

The bottom line of my experiment is that in Windows 8, build 9200 Logos 5 (and also Logos 4) installs Prerequisites in elevated mode for all accounts and this way breaking the separate installation in a second User Account.

Dave Hooton

https://community.logos.com/discussion/comment/403402#Comment_403402

You describe some complex scenarios which should alert Logos that there is still some testing to perform, particularly with Windows 8 and with combinations of L4 and L5.

I know that L4 and L5 work together in Windows 7 with L5 installed last. Apparently this does not work in Windows 8. Installing L4 after L5 seems to be asking for trouble BUT Logos will have to manage it somehow.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/403402#Comment_403402

When I say Logos 4 was unusable I meant Logos 4 did not even start.

Based on the exception message, I think you would be able to work around this by downloading and installing the Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) (http://www.microsoft.com/en-us/download/details.aspx?id=5582).

Bohuslav Wojnar

https://community.logos.com/discussion/comment/407176#Comment_407176

When I say Logos 4 was unusable I meant Logos 4 did not even start.

Based on the exception message, I think you would be able to work around this by downloading and installing the Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) (http://www.microsoft.com/en-us/download/details.aspx?id=5582).

Thank you Bradley. Yes, it worked. I haven't even have to re-install Logos 4. It just started normally.

Just for you to know, it works with the Logos 5 Prerequisites. Is it OK?

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/407183#Comment_407183

Just for you to know, it works with the Logos 5 Prerequisites. Is it OK?

Thanks for the update.

There's no harm to your system by manually installing this package (or the VC++ 2010 Redist package, which is what is installed by the Logos 5 Prerequisites).

I think for now we'll just note this down as a known issue (with a workaround) for the (very small?) number of users who want to run Logos 4 and 5 on the same computer. (And it's unlikely to happen if you have more programs installed, because one of your other programs might also have installed the VC++ 2008 SP1 libraries. In that case, Windows Installer wouldn't remove them when Logos 4 prerequisites are upgraded to Logos 5, because they are still in use. This is just a unintended consequence of having a system-wide prerequisites package that's used by a per-user program.)

Bohuslav Wojnar

https://community.logos.com/discussion/comment/407224#Comment_407224

Thank you Bradley for the explanation. Now I see. You are right. I created that account just for Logos 4. My main one is with Logos 5. All is fine now. Thanks again.