Suddenly Crashing

I attached the compressed log file. I have never done this before.

Yesterday evening Logos started crashing on me repeatedly no matter what book or search I would try to do. It would open to the main screen, but anytime I chose a book, search, etc it crashed. I was using in the morning with no problems, and am unaware of any changes I made to the computer between those two times.

I restarted the computer and did a full shut down on my iMac with i5 processor to no avail. If anyone has any suggestions I would appreciate them.

Chris

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Graham Criddle

Hi Chris

I attached the compressed log file.

No logfile attached - please attempt to upload again using the Paperclip icon

Graham

Chris Funkhouser

https://community.logos.com/discussion/comment/468484#Comment_468484

7144.Logging.zip

JT (alabama24)

https://community.logos.com/discussion/comment/468489#Comment_468489

It appears that there is a corrupted database, but I don't know which one. Did you enable logging? The most important log (logos.log) isn't present, which may tell us which database.

Press and hold the command key immediately after starting logos. Allow logos to crash, and then grab the logs.

Chris Funkhouser

https://community.logos.com/discussion/comment/468494#Comment_468494

Hope this helps. I did not do the whole file again, just the one you requested. Is there any drawback to enabling logging permanently on Logos? Does it slow the system, etc?

7750.Logos.log

JT (alabama24)

https://community.logos.com/discussion/comment/468500#Comment_468500

Is there any drawback to enabling logging permanently on Logos? Does it slow the system

Yes, it does slow the system.

Hope this helps.

You did get the right file, but it is incomplete. Did you allow the app to crash? Did you grab the file before restarting the app?

Chris Funkhouser

https://community.logos.com/discussion/comment/468502#Comment_468502

Here is another one that looks much bigger. The program is crashing as soon as I click on anything: search, book, etc. It will let me click on a hyperlink to a webpage without crashing, but anything that goes into the program is crashing it.

1351.Logos.log

Chris Funkhouser

https://community.logos.com/discussion/comment/468505#Comment_468505

Thanks to tech support who remotely deleted the corrupted files and now Logos is running smoothly again.

Mike

https://community.logos.com/discussion/comment/468505#Comment_468505

Hello Christopher,

Apologies for the difficulty you're experiencing. You seem to be getting an error accessing or modifying 2 Logos databases, potentially because they are "busy". Would you try a couple things for me?

If you're using a backup service, like Time Machine, remove the Logos directory from the backup list, then Reboot your computer. Does this help?
If that didn't work, let's try rebuilding the affected databases, listed below, by renaming their folders (just add a "1" on the end):

/Users/chrisfunkhouser/Library/Application Support/Logos4/Data/opf2mx68.m95/LicenseManager/
/Users/chrisfunkhouser/Library/Application Support/Logos4/Data/opf2mx68.m95/DownloadManager/

If that doesn't fix the problem either, please let me know. Including a fresh Logos.log would be very helpful too.

Mike

https://community.logos.com/discussion/comment/468526#Comment_468526

Hah! you beat me to it, then. Ignore my previous post.