Crashing again

Casey Doss

Logos 5 crashing. Had previous issues but was resolved through forums. Now a new crash problem has risen.

I am on a MacBook Pro running Mountain Lion.

Here are my latest logs (couldn't get attach tool to work).

Any help is greatly appreciated. I am getting addicted to 5!!

Find more posts tagged with

Comments

Dave Hooton

Nearest i can say is a database connected with Guides is corrupt. I need the logos.log of the session. Read this carefully and upload logos.log

Casey Doss

https://community.logos.com/discussion/comment/468149#Comment_468149

Here you go.

Thanks for your assistance!

Dave Hooton

https://community.logos.com/discussion/comment/468268#Comment_468268

I think the Library index is corrupt ==> /Users/caseydoss/Library/Application Support/Logos4/Data/egqabd7x.tce/LibraryIndex/

But you might like to verify that by opening to a Blank layout and trying a Basic Search (if you open to Home Page you might want to change Settings & open to a layout without a Search in it).

If the search crashes Logos then delete the LibraryIndex folder and restart Logos (it will take a long time to re-index).

Casey Doss

https://community.logos.com/discussion/comment/468296#Comment_468296

Interesting. Seems to work. So far so good. I actually was able to search a Scripture and use the tools. Any thoughts on how to get it repaired to where I don't have to open to blank layout consistently?

I got much farther into the program this time than usual. Thanks for the help thus far!!

Dave Hooton

https://community.logos.com/discussion/comment/468298#Comment_468298

Interesting. Seems to work. So far so good.

Try a Guide and other searches.

Any thoughts on how to get it repaired to where I don't have to open to blank layout consistently?

Change Tools > Program Settings to open to a layout. Ultimately, I suggest you contact Tech Support for resolution.

Casey Doss

https://community.logos.com/discussion/comment/468308#Comment_468308

Alright. Mysteriously crashing again. Cannot perform a search. And it is now crashing when I open with a blank layout.

Here are the logs.

BTW, about two days ago it was working flawlessly. Then I downloaded OmniOutliner and iBooks Author. After those downloads the crashes started.

Dave Hooton

https://community.logos.com/discussion/comment/468413#Comment_468413

I'll have to leave that for the Techs as i can't identify the database..

Mike

https://community.logos.com/discussion/comment/468413#Comment_468413

Hi Casey,

I think we're having trouble with some of your Preferences. I think we can fix this by rebuilding them, but I'm not sure exactly which preferences are being affected, so I would probably rebuild all preferences. You'll need to open finder to the following directory:

/Users/caseydoss/Library/Application Support/Logos4/Documents/egqabd7x.tce

Rename the following: LocalUserPreferences, UserPreferences, UserPreferences2

Additionally, if this is a recurring problem for you, I might become suspicious of whether your RAM or HDD are functioning properly. It might not be a bad idea to run Disk Utility or other diagnostics to make sure we're not getting Cyclic Redundancy Check errors or running into bad sectors, etc.