Quick method for installing on multiple computers

Tech support logged on to my computer yesterday, did a complete uninstall and reinstall and we still have the same problems.  They looked at the directions here and didn't recommend using them, but then again their way didn't work either.  At least my problems appear to be unique to any they've experienced so far.  Thanks again for all of your help.  I'm not convinced they are sure how to do a 100% clean uninstall yet.  At least Logos 4 works on my kids older laptop with the bare minimum requirements.  They just won't get to use it much yet. 

He said it didn't matter which one I uninstalled first, I did prerequisites first.  The deleted all of the Logos 4 folder.  If the order matters I'll try it again, nothing is working at this point.

After the uninstall he downloaded the files from the internet rather than from my DVD.  At some point he downloaded the resources from my DVD and then eventually took the books off of my portable hard drive.  He wanted Logos 4 to reindex on it's own and that's when we ran into the old problem of the indexer crashing  and sometimes Logos 4.  I have version 3 on both machines I don't know if that has anything to do with it or not.  I have the last log files I sent him yesterday.

Also the icon in the taskbar... if you try to pause indexing or downloading from there it doesn't work.  you have to kill it in task manager.

Is there a way to tell if it is already on your machine?  I am up to date on all of my windows updates.

Dave, Thank you very much for your time.  I'll let you know how this all turns out.

We tried that yesterday and still had the indexer crash.  [:(]

I have tried every example in this thread.  I finally downloaded everything like Logos said to and the indexer crashed again.  They uploaded a file from my computer today for the developers to look at.  I appreciate everyone's help but I don't know what to do.  Today I left the installation on this computer and replaced all of the files as directed.  It still wants to index into infinity even though I can search everything quickly.  I kill indexer in task manager and it works OK for a while and then the program crashes.  I have no idea what else to do.  This really stinks.  I've never had this kind of problem with any other software I've purchased.  If anyone has any more ideas I would appreciate it.  Maybe I'm missing something, but I don't see what it could be.

Can I leave my desktop shortcut and use it?  Also will there be a problem since the same funky Logos destination folder description will be the same on both computers?  Thanks again.

Dave,

Here's the new thread:

http://community.logos.com/forums/t/5970.aspx

It works OK, I've had a lot of other issues.  Don Everett has been working on it at Logos end and Dave Hooton has been helping me from the forum.  Don had me do a completely new install from the internet and it still had problems so I followed Dave's last solution and it has worked the best.

This worked great for me! Thanks!

Matthew Friend said:

Hi Folks:

There have been a lot of posts here on the forum so someone else may have already mentioned this.

I have 4 different computers that I needed to install Logos 4 (platinum) on. Altogether I have about 2300 books.

The first computer I installed it on took forever it seem (many hours) to download and then index everything.

I can now do the whole process (from installing to and including indexing) in less than 30 minutes.

Here is what I did if anyone is interested:

1. I copied the directory/folder  that contains all of the Logos4 data to an external hard drive. (On Windows 7 this is normally located under: C:\Users\Username\AppData\Local\Logos4

2. On the second computer Install Logos4.

3. When the New install of Logos4 on the new computer has finished installing you will need to log into your account before Logos 4 will begin downloading.

4. Once the Logosindexer begins downloading resources, Kill the download (Right click on the task bar, select task manger/kill the logos process).

5. Copy the Logos4 folder that you backed up over the new install on the new computer.

6. Delete this file: "ResourceManager.db"   (It is located in the Data>something.mbd>ResourceManager folder.

7. Delete the something.mbd folder in the Logos4>Data folder that does NOT contain the files you copied from the external hard drive (I think it will work without doing this, but I like a clean drive. Do NOT delete the folder you just copied over).

8. Start/Run Logos 4.  It should go through the 3 steps starting. It will recreate the ResourceManager.db file as it searches and finds all of the books you copied over.  Since you copied over the index file, that will not run again.

I've tried this on 3 different computers and it works like a charm. I didn't have to download or re-index all off the books again....  It is getting late at night so I hope that makes sense.

Matthew