Repeatable Crash: Accessing Mobile Favourites on Logos 5.2 SR 4 WIN
Hello!
When I open the favourites bar and click on the Mobile Favourites set, it should expand so that I can see the favourites. (There are three favourites accessible through my android devices).
Instead, the Logos 5.2 hangs momentarily and then crashes.
I have attached logs.
Comments
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The log states "key does not constitue a valid GuideKey". Which suggests a corrupt key or invalid key being sync'd from Android. It would help if you provided the details of the Guide favourites from your Android device.
EDIT: as a workaround / diagnostic note the keys, delete from Android (confirm deleted from Logos) and then try sync'ing one at a time to see if a particular key is the issue.
Dave
===Windows 11 & Android 13
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The guides are passage guides that I created today.
One is for Acts 10:34, the other Matthew 3:13
I'm not sure how to note the keys.
After deleting both guides, the mobile section opens correctly.
After re-adding the passage guide for Acts 10:34 and opening the section in L5, the program crashes.
Deleting that guide and adding a different guide (Genesis 1:1) leads to the same crash/error
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Eleanor Emmott said:
Instead, the Logos 5.2 hangs momentarily and then crashes.
Hi Eleanor,
This is an Android issue - creating a Favorite for either a Passage Guide or a Bible Word Study on Android devices will cause the Desktop to crash. I'll write up a case... If you wish, can you repost this to the Android forum?
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Eleanor,
I was able to reproduce the issue and created a problem report at http://community.logos.com/forums/t/80205.aspx. Please add your details e.g. device, app, version of Android.
Dave
===Windows 11 & Android 13
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Kevin Byford said:Eleanor Emmott said:
Instead, the Logos 5.2 hangs momentarily and then crashes.
Hi Eleanor,
This is an Android issue - creating a Favorite for either a Passage Guide or a Bible Word Study on Android devices will cause the Desktop to crash. I'll write up a case... If you wish, can you repost this to the Android forum?
There are two threads about this case - I've written up the issue for both Desktop and Android.
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Great, thanks.
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