Proverbs in the NET Bible for Android is painfully slow

I have a top of the line new Samsung tablet 10.1.... Logos is fast, except when accessing the Proverbs in the NET bible. I think the hundreds of footnotes may have something to do with it, but it takes 30-60 seconds to interact with a page, or flip a page....

Something needs to be done....

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Kevin Byford (Faithlife)

I have a top of the line new Samsung tablet 10.1.... Logos is fast, except when accessing the Proverbs in the NET bible. I think the hundreds of footnotes may have something to do with it, but it takes 30-60 seconds to interact with a page, or flip a page....

Something needs to be done....

Derek,

Is the NET Bible downloaded locally or are you accessing it remotely?

Derek

https://community.logos.com/discussion/comment/620092#Comment_620092

It is downloaded onto my tablet...

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/620132#Comment_620132

It is downloaded onto my tablet...

I am unable to reproduce this issue. In the Help menu you'll see a Send Support Info item - please reproduce the issue and then tap Send Support Info and Cc: kevin (dot) byford (at) logos (dot) com so we can examine the app logs.

Derek

https://community.logos.com/discussion/comment/620140#Comment_620140

Thanks for looking into this. Email has been sent.

Derek

https://community.logos.com/discussion/comment/620140#Comment_620140

Note, however, the email I sent you was from a slightly different address than my account used here... Let me know if you need confirmation.

Derek

https://community.logos.com/discussion/comment/620140#Comment_620140

My HP Touchpad running CyanogenMod (Android 4.4.4) has the same issue as does my Google Nexus 4 running 4.4.4. Basically, every device I own reproduces this problem. Almost a minute to open Proverbs 18 on my Nexus 4....

I timed it... 45 seconds to open a large text screen on my nexus 4. Decreasing the text size results in 2.5 minutes to open a page. On the touchpad tablet I also had 2.5 minutes to open a page.... (2 minutes almost exactly 30 seconds...)

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/621059#Comment_621059

My HP Touchpad running CyanogenMod (Android 4.4.4) has the same issue as does my Google Nexus 4 running 4.4.4. Basically, every device I own reproduces this problem. Almost a minute to open Proverbs 18 on my Nexus 4....

I timed it... 45 seconds to open a large text screen on my nexus 4. Decreasing the text size results in 2.5 minutes to open a page. On the touchpad tablet I also had 2.5 minutes to open a page.... (2 minutes almost exactly 30 seconds...)

Hi Derek, can you please answer the following?

- Is the NET resource downloaded locally
- If so, are you offline or online when the problem occurs
- Do you have Show footnotes Notes enabled
- Do you have Community Notes enabled
- Do you have Notes enabled

Derek

https://community.logos.com/discussion/comment/621192#Comment_621192

1. The NET resource and the NET Notes are downloaded locally.

2. I am online when the problem occurs. On my tablets I am on the network (Fiber optic). On my phone I'm on ATT's 4G network.
3. Show footnotes is disabled.
4. Community notes is enabled
5. Notes are enabled

I disabled notes and community notes and it still took a LONG time to display a full page. But it may have been a few seconds shorter.

I tried disabling my wireles and it still took a LONG time to disolay the page.

I tried deleting the NET resource and the NET NOTES resource and tried accessing it via wifi and it still took 1 minute 58 seconds to display the page.

It appears to be unrelated to being downloaded or not, whether I'm online or not, and whether I have community notes or Notes enabled.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/621201#Comment_621201

1. The NET resource and the NET Notes are downloaded locally.

2. I am online when the problem occurs. On my tablets I am on the network (Fiber optic). On my phone I'm on ATT's 4G network.
3. Show footnotes is disabled.
4. Community notes is enabled
5. Notes are enabled

I disabled notes and community notes and it still took a LONG time to display a full page. But it may have been a few seconds shorter.

I tried disabling my wireles and it still took a LONG time to disolay the page.

I tried deleting the NET resource and the NET NOTES resource and tried accessing it via wifi and it still took 1 minute 58 seconds to display the page.

It appears to be unrelated to being downloaded or not, whether I'm online or not, and whether I have community notes or Notes enabled.

We can see from your logs that there are indeed navigation delays up to 50 seconds and we're trying to determine why.

Derek

https://community.logos.com/discussion/comment/621220#Comment_621220

Well, glad that the error is being identified and addressed. Paying for wisdom and insight for you all.

Thanks

Into Grace

https://community.logos.com/discussion/comment/621276#Comment_621276

Thanks Kevin for monitoring the forums and addressing customer issues. This action demonstrates that Logos is committed to its customers.

Derek

https://community.logos.com/discussion/comment/621303#Comment_621303

Whatever update was just pushed out yesterday or today, the problem still exists...

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/624634#Comment_624634

Whatever update was just pushed out yesterday or today, the problem still exists...

Yes, a fix has not yet been discovered/implemented.