Bug: Dynamic Pricing of Chaplain's Library

The Chaplains Library includes "Hope for the Heart Biblical Counseling Library (102 vols.)". The website says I partly own this, and the value of what I don't own is $243.63.

In fact, I own it fully, and it only costs $109.95, anyway.

This error is causing my dynamic price to be quite considerably out.

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Jani Snell

Mark, could you clarify if when you say "the website says I partly own this" are you referring to the Chaplain Library website page? or the Hope for the Heart page? Is the $243.63 price tag on the Chaplain Library? or Hope for the Heart Biblical Counseling Library?

Mark Barnes

https://community.logos.com/discussion/comment/644489#Comment_644489

Mark, could you clarify if when you say "the website says I partly own this" are you referring to the Chaplain Library website page? or the Hope for the Heart page? Is the $243.63 price tag on the Chaplain Library? or Hope for the Heart Biblical Counseling Library?

As the site's down at the moment, I can't provide a screenshot. But I was looking at the Chaplain Library page, having selected "New to You". It showed the value of "Hope for the Heart" as $243.63, and said that I owned something like 240 resources out of 480 (which is also wrong, of course). Once the site comes back up, I'll post a screenshot.

Mark Barnes

https://community.logos.com/discussion/comment/644514#Comment_644514

This screenshot shows the problem is not unique to me. It's taken from the Chaplain Base Package page when I'm not logged in, and shows that within the packages, Hope for the Heart is being valued at $535.46, rather than $109.95.

Erik

https://community.logos.com/discussion/comment/644549#Comment_644549

Thanks for pointing this out Mark. This was one of the first things I wanted to check when I eventually am able to access the website. Did you happen to also take a peak at the Biblical Languages package?

Jani Snell

https://community.logos.com/discussion/comment/644549#Comment_644549

The screenshot is very helpful. Thanks! We'll have someone take a look and get back to you.

Mark Barnes

https://community.logos.com/discussion/comment/644582#Comment_644582

Did you happen to also take a peak at the Biblical Languages package?

Biblical Languages seems very similar to L5 — except there's no dynamic pricing with this base package.

abondservant

https://community.logos.com/discussion/comment/644686#Comment_644686

Mark - hopefully you are planning a revision to your very helpful blog post from last year?

Mark Barnes

https://community.logos.com/discussion/comment/644719#Comment_644719

Mark - hopefully you are planning a revision to your very helpful blog post from last year?

it will take a few weeks, but yes.

Erik

https://community.logos.com/discussion/comment/644549#Comment_644549

The Chaplain's Base package pricing is definitely wonky. I also own the entire Hope for the Heart, yet the new package page is telling me I own only a portion of this (410 out of 988 datasets and resources). Maybe this will change when I buy a standard base package? But it still is pricing the resource more than twice the value on the resources standalone page. I realize that Faithlife Corp has had a very difficult day and I don't expect this to be fixed as the first priority, but I would have expected the dynamic pricing engines to have been ready on day 1.

Toby Steele (Logos)

https://community.logos.com/discussion/comment/645148#Comment_645148

Hi Mark, Erik,

The issue with Hope for the Heart in the summary chart has been corrected. Thanks for letting us know!

Erik

https://community.logos.com/discussion/comment/645969#Comment_645969

Thanks Toby. I picked up Chaplain's last night when I called in. The dynamic price ended up being approximately $40.

mike

https://community.logos.com/discussion/comment/647159#Comment_647159

Toby,

What happens to to people like me who bought the base package before you guys corrected?

Mark Barnes

https://community.logos.com/discussion/comment/647163#Comment_647163

What happens to to people like me who bought the base package before you guys corrected?

Did you own Hope for the Heart? If not, you'll have benefited from the error!

mike

https://community.logos.com/discussion/comment/647218#Comment_647218

Yes I bought Hope for the Heart months before.