Help - Repeatedly downloading 62.6MB of resources

If I do an "update resources", Logos 5 on my Mac downloads 62.6MB and then says "Resources are ready to be added..."

I click the link to restart, and Logos 5 restarts, says "preparing your library," but then does no indexing and gives no indication of updated resources. If I run "update resources" again, the same thing repeats.

Logs attached

03166.Logging.zip

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mike

happens to me too for awhile, my download is in the 400mb I think.

Dave Hooton

I click the link to restart, and Logos 5 restarts, says "preparing your library," but then does no indexing and gives no indication of updated resources.

Delete the folder /Users/Ron/Library/Application Support/Logos4/Data/92ny4kl4.i1x/UpdateManager/ and also

delete the /Logos4/Data/92ny4kl4.i1x/ResourceManager\Downloaded folder.

Dave Hooton

https://community.logos.com/discussion/comment/668902#Comment_668902

happens to me too for awhile, my download is in the 400mb I think.

Logos please ---> https://wiki.logos.com/Diagnostic_Logging.

Ron

https://community.logos.com/discussion/comment/669288#Comment_669288

I click the link to restart, and Logos 5 restarts, says "preparing your library," but then does no indexing and gives no indication of updated resources.

Delete the folder /Users/Ron/Library/Application Support/Logos4/Data/92ny4kl4.i1x/UpdateManager/ and also

delete the /Logos4/Data/92ny4kl4.i1x/ResourceManager\Downloaded folder.

Perfect, thanks Dave! I take it the downloads in those folders were "redundant" in that they already existed in my library, but had been somehow re-downloaded, leading to the endless loop of trying to add something to the library that was already there?

EDIT: In fact, odder than that. I just looked at what was in the Downloaded folder before I empty the trash. It looks like some (a lot) of it is journals that I don't own and never have. How would that happen?

Dave Hooton

https://community.logos.com/discussion/comment/669379#Comment_669379

EDIT: In fact, odder than that. I just looked at what was in the Downloaded folder before I empty the trash. It looks like some (a lot) of it is journals that I don't own and never have. How would that happen?

I can only guess there was a "glitch" during the long server outage which prompted Update Manager to download journals (into Downloaded) and then get into a loop looking for different versions (seemingly connected to an old, but resolved, issue with Galaxie journals). Once the servers were fixed your Update Manager could reflect accurate data about your resources.

Ron

https://community.logos.com/discussion/comment/669846#Comment_669846

EDIT: In fact, odder than that. I just looked at what was in the Downloaded folder before I empty the trash. It looks like some (a lot) of it is journals that I don't own and never have. How would that happen?

I can only guess there was a "glitch" during the long server outage which prompted Update Manager to download journals (into Downloaded) and then get into a loop looking for different versions (seemingly connected to an old, but resolved, issue with Galaxie journals). Once the servers were fixed your Update Manager could reflect accurate data about your resources.

Thanks for the follow-up, Dave...and thanks again for your help in resolving the issue.

Ron