Highlights in L6 now not showing in iPad and iPhone

Not sure what is going on, but now the highlights that I make in L6 do not show up in Logos Bible Mobile iOS or Vyrso on iPad and iPhone, but DO show up in Faithlife mobile app.

The Resource - NASB 1995

L6 Version: 6.0.2.0079

iOS version: 8.1.2

Logos Bible app version: 4.4.2

I have restarted iPhone and iPad and closed and restarted apps several times with no success...

Here is how it looks in Faithlife iOS app-

Here is how it looks in Vyrso and Logos Bible-

Any ideas on how to solve?

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Comments

Graham Criddle

Under View Settings in the apps is an option to enable / disable the use of specific notes documents. I suggest you check if the notes documents holding the highlights are deselected

Bill Cook

https://community.logos.com/discussion/comment/699686#Comment_699686

Oh, yes, that is interesting, too. In Faithlife, with the View Settings panel open under Notes, I can turn off individual highlighter switches and watch the highlights go away and then come back when I turn the switches back on. All switches are on in both apps -Faithlife and Logos Bible. But, the Tools>Highlights in Logos Bible does not show the highlights in this passage, but in Faithlife, Tools>Highlights these highlights are listed. So, it seems like it is acting like under a diff. user account - except that it isn't...

Graham Criddle

https://community.logos.com/discussion/comment/699692#Comment_699692

Are all the highlights in this passage in a single Notes Document or multiples?

What happens if you create highlights in a new Notes Document? Do they get synched down?

Bill Cook

https://community.logos.com/discussion/comment/699699#Comment_699699

Well, I have been experimenting with this after your first suggestion...

But, to answer your questions first..

The highlights are in multiple documents evidently. One for the Inductive highlights, one for Labels, one for Emphasis, etc.

Re: a new notes document. Well, I haven't tried that yet. But, here is what I did try. I made a highlight in a diff. resource on the iPhone in the roughly same passage. Once, I did, the other highlights in the NASB showed up. But, the new highlight on the iPhone in Logos Bible did not show up in L6 until I made a new highlight in L6. Then, the one I made on the iPhone in Logos Bible showed up in L6.

But, this action back and forth on the iPhone app did not update the Logos Bible on iPad.

But, the same method worked. Once I highlighted something on the iPad and touched Done, the wagon wheel in the upper left of the iPad rotated and all of a sudden y previously hidden highlights now showed on the iPad.

So, I am not sure of the exact issue, but it has never acted this way before... Is there some kind of index in the Sync cloud that could be hung somehow?

Graham Criddle

https://community.logos.com/discussion/comment/699704#Comment_699704

Interesting!

What you are describing could be explained - I think - by apps not "down synching" highlight information unless they Have a highlight to "up sync" and the "up sync" triggers the "down sync"

this would explain what you are seeing on L6 as well as on the mobile devices.

But I dont recall hearing of any such issue.

It will be interesting to hear what others have to say about this.

Bill Cook

https://community.logos.com/discussion/comment/699707#Comment_699707

Thanks for your comments. I hope it can be solved.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/699717#Comment_699717

Thanks for your comments. I hope it can be solved.

Have you tried reinstalling the Logos app? I'm unable to reproduce this issue.

Bill Cook

https://community.logos.com/discussion/comment/700274#Comment_700274

No not yet. I have a significant amount of resources on my iPad. Was hoping to avoid redownloading again.

Bill Cook

https://community.logos.com/discussion/comment/700389#Comment_700389

Well, uninstalling the app on iPad does not work. But, it does yield some interesting results. After re-installing, while the resources (Bible) is not downloaded, the highlights appear. When the resource is downloaded, the highlights disappeared. Removing the resource restores the highlights. Then, downloading the resource again seems to allow them to stick.

So, then, I remove the app from iPad memory and open L6. I highlight a word, and close L6. Open the app on iPad, and the new highlight is not there. Removing the resource does not help. Downloading the app again to iPad does not help. But, as soon as I highlight a diff. word on iPad, the newly created highlight appears followed a few seconds later (wagon wheel in upper left churns a bit) by the highlight created in L6.

So, I continue to be mystified.

Is there something in my online sync profile that could be hosed?

JT (alabama24)

https://community.logos.com/discussion/comment/700543#Comment_700543

So, I continue to be mystified.

How many note documents are you using for this resource? In L6, if you were to pretend to print the note document, how many pages would it take to print? Do you organize your highlight note documents in any way, or do you just use the default behavior?

Andrew Mitchell

https://community.logos.com/discussion/comment/700545#Comment_700545

I'm wondering if there is a syncing issue. I made some highlights on my iPad this morning and they haven't synced up to my other devices yet.

JT (alabama24)

https://community.logos.com/discussion/comment/700741#Comment_700741

I'm wondering if there is a syncing issue. I made some highlights on my iPad this morning and they haven't synced up to my other devices yet.

Some of the beta testers have complained about this today too.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/700742#Comment_700742

We've tracked this down to a note sync issue that affects all platforms - Desktop, iOS, Android. The server team is working on it.

As a workaround, if you don't see the notes you created on a different platform just create/modify an existing note and the rest should sync down.

Bill Cook

https://community.logos.com/discussion/comment/700817#Comment_700817

Thanks much!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/700837#Comment_700837

The sync issue is now fixed on the server so the workaround shouldn't be needed... a sync of the apps should cause any missing notes to appear again.

Andrew Mitchell

https://community.logos.com/discussion/comment/700848#Comment_700848

The sync issue is now fixed on the server so the workaround shouldn't be needed... a sync of the apps should cause any missing notes to appear again.

Thanks Kevin. Yes, it is all now syncing for me.

Bill Cook

https://community.logos.com/discussion/comment/700848#Comment_700848

So, how do you "sync the apps"?

JT (alabama24)

https://community.logos.com/discussion/comment/701076#Comment_701076

So, how do you "sync the apps"?

I believe clicking on the home page should do that... You could also kill the app and reopen it to force a sync.

Bill Cook

https://community.logos.com/discussion/comment/701086#Comment_701086

Well, I thought that might be it... I tried restarting the apps, removing the resource, re-downloading the resource - and the highlights are still not showing up...

JT (alabama24)

https://community.logos.com/discussion/comment/701096#Comment_701096

I tried restarting the apps

For clarification: to "kill" the app requires using the multi-task bar/menu. Double click on the home button to pull up recent apps, then slide the app up to kill it.

Bill Cook

https://community.logos.com/discussion/comment/701101#Comment_701101

Yep, did that. Still no joy.

Bill Cook

https://community.logos.com/discussion/comment/701105#Comment_701105

Well, I found if I kill the app and restart twice, it works...