Bug? Sound in the iPad app

Twice this week I have attempted to watch the Faithlife Today video in the app for the iPad. The video plays fine but there is no sound. i have adjusted the sound level to the maximum setting and still no sound. I tried two other apps (Amazon instant video and another app) and they both had sound. Also, I was able to play video via the Logos blog without a problem.

My last update on the app was 4/15/15. Using iPad Air #1.

Is this a bug or am I missing something?

thank You!

Find more posts tagged with

Mobile App

Comments

JT (alabama24)

Is this a bug or am I missing something?

I am not near my iPad at the moment... and I am also using beta... but I just checked my iPhone and at first the sound didn't play... but I had the ringer switch turned off. NOTE: I can play music and audio books with the ringer button turned off, so this was unexpected. It took me a minute to get it figured out. There may be a similar thing going on with the iPad.

Graham Criddle

https://community.logos.com/discussion/comment/720093#Comment_720093

Sound works fine for me on an iPad Air 2

Anne H

Thanks for your responses. I did some digging and found that the side switch on the iPad was set to mute. I switched it off and the sound works in logos app. Strange that my other apps work regardless of the side switch being set to mute. Not sure how this got set to "on" but all is well now. 😀