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    • [resolved] 6.4 beta 2: Persistent crash when using information tool

    Member Posts: 15,432 ✭✭✭
    in Beta Desktop App Forum

    I right-clicked on the word "disciples" in Acts 6:1 (ESV), and chose "Show Information". Logos crashed. This is repeatable in all resources.

    Unhandled exception in async work System.ArgumentNullException: Value cannot be null

    3632.Logos.zip

    And here's the stack trace from the Windows error log:

    Application: Logos.exe
    Framework Version: v4.0.30319
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Unhandled exception in async work
    Stack:
     at System.Environment.FailFast(System.String, System.Exception)
     at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
     at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
     at Libronix.Utility.Threading.AsyncWorker.DoStart[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext, System.Func`3<Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon>,System.Threading.CancellationTokenSource[],System.__Canon>)
     at Libronix.Utility.Windows.Threading.DispatcherAsyncWorker.Start(System.Windows.Threading.Dispatcher, Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkToken ByRef, System.Threading.CancellationToken)
     at Libronix.Utility.Windows.Threading.DispatcherAsyncWorker.Start(Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkToken ByRef)
     at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
     at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
     at System.Reflection.RuntimeMethodInfo.Invoke(System.Object, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
     at Libronix.Utility.Windows.Converters.MethodBehaviorConverter.TryInvoke(System.Reflection.MethodBase, System.Object, System.Object[])
     at Libronix.Utility.Windows.CommandUtility+<>c__DisplayClass9.<CreateCommandBindingForBehavior>b__7(System.Object, System.Windows.Input.ExecutedRoutedEventArgs)
     at System.Windows.Input.CommandBinding.OnExecuted(System.Object, System.Windows.Input.ExecutedRoutedEventArgs)
     at System.Windows.Input.CommandManager.ExecuteCommandBinding(System.Object, System.Windows.Input.ExecutedRoutedEventArgs, System.Windows.Input.CommandBinding)
     at System.Windows.Input.CommandManager.FindCommandBinding(System.Windows.Input.CommandBindingCollection, System.Object, System.Windows.RoutedEventArgs, System.Windows.Input.ICommand, Boolean)
     at System.Windows.Input.CommandManager.FindCommandBinding(System.Object, System.Windows.RoutedEventArgs, System.Windows.Input.ICommand, Boolean)
     at System.Windows.Input.CommandManager.OnExecuted(System.Object, System.Windows.Input.ExecutedRoutedEventArgs)
     at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
     at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
     at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
     at System.Windows.Input.RoutedCommand.ExecuteImpl(System.Object, System.Windows.IInputElement, Boolean)
     at System.Windows.Controls.Button.OnClick()
     at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
     at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
     at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
     at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
     at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
     at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
     at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
     at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
     at System.Windows.Input.InputManager.ProcessStagingArea()
     at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
     at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
     at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
     at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
     at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
     at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
     at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
     at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
     at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
     at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
     at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
     at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
     at System.Windows.Application.RunInternal(System.Windows.Window)
     at System.Windows.Application.Run()
     at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager)
     at LDLS4.OurApp.Main(System.String[])

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

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    Comments

    • MVP Posts: 33,252

      I can reproduce this

      Edit: If you have the Info panel open and click on disciples in ESV it works fine.

    • Member Posts: 15,432 ✭✭✭
      Graham Criddle

      Graham Criddle said:

      Edit: If you have the Info panel open and click on disciples in ESV it works fine.

      Thanks. That's good to know.

      This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

    • MVP Posts: 36,165
      Graham Criddle

      It works either way for me. I tailored it from my layout tab:

      • Definition - no Strong's/LN
      • Word Info - no Root/Strong's, added Referent
      • Other References  - no Referents
      • Footnotes - no Reference Text

      Dave
      ===

      Windows 11 & Android 13

    • MVP Posts: 36,523
      Mark Barnes

      Mark Barnes said:

      show previous quotes

      Thanks. That's good to know.

      It is crashing for me as well on Mac. Graham's description is what I am seeing. FWIW - I haven't "customized" anything. 

      macOS, iOS & iPadOS |Logs| Install
      Choose Truth Over Tribe | Become a Joyful Outsider!

    • MVP Posts: 33,252
      Dave Hooton

      Dave Hooton said:

      It works either way for me. I tailored it from my layout tab:

      With those settings it still crashes for me[:(]

    • MVP Posts: 13,605
      JT (alabama24)

      alabama24 said:

      It is crashing for me as well on Mac. Graham's description is what I am seeing. FWIW - I haven't "customized" anything. 

      I also have not customized anything, but it is not crashing on my Mac. 

      Have never used Power Lookup, so I am a bit hazy as to how it is supposed to work. It populates when selected from the right-click menu, but not otherwise. Is this expected? a bug? just my good fortune?

      Enable-and-Submit-Log-Files | Install 

    • Member Posts: 15,432 ✭✭✭
      Jack Caviness

      Jack Caviness said:

      Have never used Power Lookup, so I am a bit hazy as to how it is supposed to work. It populates when selected from the right-click menu, but not otherwise. Is this expected? a bug? just my good fortune?

      That's what's supposed to happen.

      This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

    • Member Posts: 2,793 ✭✭✭
      Mark Barnes

      I performed the same procedure, and get the same results as Graham.

    • Member Posts: 2,793 ✭✭✭
      Graham Criddle

      FWIW: The same error occurred using 3 different Bibles (ESV, KJV, NASB), and it is not linked to word. The error appears when right-clicking on any word and choosing information.

      Correction: This error occurs using any resource (not just Bibles).

    • Member, Logos Employee Posts: 1,401

      Mark Barnes said:

      I right-clicked on the word "disciples" in Acts 6:1 (ESV), and chose "Show Information". Logos crashed. This is repeatable in all resources.

      I can reproduce this. I've created a case and alerted the devs. As a temporary workaround, Information works fine when opened from the Tools menu using hover/click to get the info for a word (as Graham already stated - just restating). 

      Dylan Rondeau, Software Tester

      Enable Logging: Mac | Windows (Right-click "Save As...")

    • Member, Logos Employee Posts: 1,401
      Dylan Rondeau

      Dylan Rondeau said:

      show previous quotes

      I can reproduce this. I've created a case and alerted the devs. As a temporary workaround, Information works fine when opened from the Tools menu using hover/click to get the info for a word (as Graham already stated - just restating). 

      This is fixed in 6.4 Beta 3.

      Dylan Rondeau, Software Tester

      Enable Logging: Mac | Windows (Right-click "Save As...")

    • Member Posts: 2,793 ✭✭✭
      Dylan Rondeau

      I can confirm that this has been fixed. At least on a Windows 7 64 platform. Thanks. [:)]

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