Bug: Audio Problem in Resource "That's Easy For You To Say..."

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Jul 1, 2015

Updated Nov 20, 2024 by Jason Stone (Logos)

I often refer to this resource while reading and recently, (after installation of 6.4; not blaming, just saying), I have come across this disturbing anomaly that when I click the speaker icon to listen to the pronunciation of a word the resource audibly states the word as it should but if I click on the same word's speaker icon a second time the resource repeats the word twice, if I click on the icon again it will repeat the word three times, and on and on to no limit that I can see. This is frustrating; if I am in a study and I come across a word that I haven't heard pronounced for some time and yet it is a word that I have clicked on numerous times in past studies, then one single click on the icon could start off an endless repetition of the word depending on how many times the icon for that word has been clicked on in the past. Closing Logos and shutting down the computer is no remedy. The resource persistently remembers how many times the word's speaker icon has been clicked on in the past and a new click will only add to the list of audible repeats.

In the past this was never a problem; one click, one utterance of the word. It's just an annoyance and definitely not the way it used to be.

I experience this problem with this resource now on my desk top, lap top, and Surface Pro 3 tablet. I am running Logos 6.4 PC version on all devices.

Any acknowledgement or feedback greatly appreciated.

In Christ,

Gary

Comments

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Fred Chapman

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Jul 1, 2015

I can reproduce this bug. Logs attached

8306.Logos.log

Logging Tool

Gary Mendenhall

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Jul 1, 2015

Thanks for the acknowledgement Fredc.

Angela Murashov

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Jul 1, 2015

This should be fixed in 6.4 SR-1. [:)]

Gary Mendenhall

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Jul 1, 2015

Indeed, it does appear to be fixed and I thank you for that, however (chronic mal-content[A]), those words that I had previously clicked on multiple times continue to repeat according to the number of times they had been previously clicked but no new repeats are added.

Steve Workman

Jul 1, 2015

Sorry about this, the fix will prevent it from getting worse. In order to resolve the issue we would need to clear the WebCache folder. To do this, please follow the below steps:

Close Logos
Right Click on your Desktop Logos Icon
Select Open File Location
Double Click on Data
Open the randomly named folder
Delete the WebCache folder

The only downside is that this will remove any downloaded media from the computer. If you have intentionally downloaded videos or audio files previously, they would need to be downloaded again.

Gary Mendenhall

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Jul 1, 2015

Thanks for the reply Steve. I will have to consider if it's worth the trouble of re-downloading all of the media. I have tons.

Thanks again and great that FaithLife resolved this issue so quickly. Quite impressive.

Blessings,

Gary

Steve Workman

Jul 1, 2015

Another thought, I would imagine these files are rather small. You could sort by file size and then delete the smallest ones. just don't delete the CacheData.db or the CacheData.db-Journal files. This would minimize what you would need to download again.

Gary Mendenhall

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Jul 1, 2015

Hi Steve,

Just wanted to run this by you before starting this project. If I were to hide the resource in question, then close Logos and even maybe reboot my computer, then launch Logos and unhide the resource (which I believe requires the resource to be re-downloaded again from the Logos servers), is it possible that this process would resolve the issue? Just grabbing at straws before searching for files to delete.

I'll await your response before trying; this is not a major problem.

Thanks,

Gary