Program Crash
Sorry if a thread for this has already been started. I figured a thread could be for all program crash reports. Vista 32 Home premium, 32 bit, all updates. Crashed while indexing (about 550 resources of 1500 remaining) after typing "Prov 21 21" in the "Enter the passage or topic" box.
Comments
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Hi Philip,
Please always post log files whenever you experience a crash. See Phil's Beta Testing Guidelines (http://community.logos.com/forums/t/728.aspx) for more information.
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Bradley Grainger said:
Please always post log files whenever you experience a crash
Sorry about that. I got to excited about getting back to playing to read the whole message. I don't even think I read the "Please read everything" request. I've already opened the program and I was not able to reproduce the crash so I'll write that one off as a learning experience :-) now back to playing. Loving it so far. How fun :-)
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I've experienced a crash, not sure what the cause was but I'm attaching the crash reports.
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First crash for the progarm for me.
Attempted to change Bible versions in 'ribbon' and encountered an error
reported to Msoft
attached logs files
4846.Logos4-indexer_4 logs.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/67/4846.Logos4_2D00_indexer_5F00_4-logs.zip:550:0]
I have not yet fully completed the resource find and it is currently showing 24% complete of updates
How to ask for help for Logos issues.
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Logos 4 crashed when I run the passage guide on Luk 10:23-37.
Here is the logfiles: 1832.Libronix Log Files.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/67/1832.Libronix-Log-Files.zip:550:0]
I didn't report to Microsoft. Should I?
Ebbe
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Program crashed trying to find in a resource (CTRL+F). Can't figure out how to post log files. The only thing available to me in forums undr options is to lock: do not allow replies. There is no add/update option available.
Mac Pro 13 Retina 8GB, 256 flash
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Program Crash
<!--
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-->Description
Program became unresponsive and crashed while downloading sentence diagramming update file.
Repro
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Open Logos4
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Click On sentence diagramming from the beta forum
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Clicked on a verse look up from the main page John 1:1 -
Actual Result
Program became unresponsive and closed when updating.
Expected Result
Should have updated sentence diagramming update.
System SpecsSee signature
Comments
First crash so far after several hours of use.
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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Another program Crash (slightly different circumstances)
Program Crash
Description
Program became unresponsive and crashed while downloading sentence diagramming update file and also changing windows colors.
Repro
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Open Logos4
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Click On sentence diagramming from the beta forum
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Clicked "read daily passage" (successful)
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clicked windowblinds software to change colors in skin.
Actual Result
Program became unresponsive and closed when updating and changing skin.
Expected Result
Should have updated sentence diagramming update and skin change successfully.
System SpecsSee signature
Comments
Second crash while updating...possibly its' a bad idea to do anything while updating?3582.Libronix Log Files.zip
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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I leave the house while Libronix 4 working with indexing. When I left there where 572 files more to index. When I came back three hours later the program had crashed.
Logfiles: 7282.Libronix Log Files.zip
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Description
Library is repeatedly crashing and freezing Logos
Repro
- Open Logos4
- Click on Library icon
- begin typing to find a book
- program starts searching
- program becomes unresponsive indefinately
- pressing the escape or enter key crashes program
Actual Result
searching for a particular title in the library locks up program eventually crashing upon hitting esc or enter key
Expected Result
typing in a book title should search the library for a book
System Specs (if using multiple computers or not in your signature)- Windows 7x32 on a laptop, Intel dual core, 2GB RAM,
Comments
I'm no longer seeing the indexing icon in my system tray, it looks like indexing is complete. running a search from the search dialog is incredibly fast!
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0741.Libronix Log Files Sept 5.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/67/0741.Libronix-Log-Files-Sept-5.zip:550:0]
Cutting and pasting into a note crashes program.
Attempting to paste into a note from another resource crashes program.
Repro
1. Create a note
2. Paste from Word (with different font sizes, some > 16 pt). I was experimenting with the font size limitations in Notes.
3. Copy and paste from a second resource within Logos 4 into the note at the end.Actual Result
• CrashExpected Result
• Copied text in note.System Specs
In the zip file with the logsComments
Could not use the "Options" button method of loading zip file. WHen I click on options, I only get a "lock" checkbox option
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Program crashed on window resize.
Running vista home premium service pack 2
intel pentium Dual core CPU @ 3 ghz each
3 gb RAM
22 in Dell monitor
Raeon X600 series display adapter
Mac Pro 13 Retina 8GB, 256 flash
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Action: Opening program
Expected Result: that it would log me in and open
Actual Result: crash either during or instantly after login.
Notes: This begun happening after I run a resource update & addins update for 3.0.
Specs:
Windows 7 RC 64bit
AMD Turion 64 X2 Mobile 2.00GHz
4GB RAMLog: 5417.Libronix Log Files.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/67/5417.Libronix-Log-Files.zip:550:0]
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0284.Logos4.zipCrash Report
____________________
Description
Logos crashed and closed when right-clicking on a floating window
to close the window.Repro
-
Open Logos4
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open several tabs
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open a logos map/floating
window -
right click on map window and choose “close all tabs”
Actual Result
logos crashed
Expected Result
all tabs to close
System Specs in sigComments
no comment
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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Robert Pavich said:
0284.Logos4.zipCrash">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/67/0284.Logos4.zip:550:0]Crash Report
____________________
Description
Logos crashed and closed when right-clicking on a floating window
to close the window.Repro
-
Open Logos4
-
open several tabs
-
open a logos map/floating
window -
right click on map window and choose “close all tabs”
Actual Result
logos crashed
Expected Result
all tabs to close
System Specs in sigComments
no comment
Hi Robert, thanks for the crashes, in this last one, were you viewing multiple tabs in the floating window? I can't seem to reproduce.
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Kenneth Morris said:
Program crashed on window resize.
Running vista home premium service pack 2
intel pentium Dual core CPU @ 3 ghz each
3 gb RAM
22 in Dell monitor
Raeon X600 series display adapter
Hi Kenneth, thanks for the post. Can you reproduce the problem? If so, please be more specific with repro steps. See the beta guidelines post http://community.logos.com/forums/t/728.aspx for a template of how to report issues, Thanks!
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Jason said:
Attempted to change Bible versions in 'ribbon' and encountered an error
Hi Jason, are you referring to homepage in the 'preferred bible' section?
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EbbeAndréasson said:
Logos 4 crashed when I run the passage guide on Luk 10:23-37.
Here is the logfiles: 1832.Libronix Log Files.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/67/1832.Libronix-Log-Files.zip:550:0]
I didn't report to Microsoft. Should I?
Ebbe
Hi Ebbe, if you can reproduce the problem, yes please report it to Microsoft.
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CraigDowney said:
I've experienced a crash, not sure what the cause was but I'm attaching the crash reports.
8311.Logos4Indexer.log2548.Logos4.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/67/8311.Logos4Indexer.log:550:0]2548.Logos4.log
Thanks Craig, I've submitted your reports. It seems like there was a missing resource, but I'm not exactly sure, let me know if you can reproduce the problem.
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Kenneth Morris said:
Program crashed trying to find in a resource (CTRL+F). Can't figure out how to post log files. The only thing available to me in forums undr options is to lock: do not allow replies. There is no add/update option available.
Can you reproduce this crash? Please be more specific by stating the repro steps and explaining what resource you were using, what search term, etc. If you are having troubles uploading logs, e-mail them here george@logos.com, Thanks.
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George,
I dont' think I was I thought it was just one map but truthfully, I can't remember..that was two whole days ago!
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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george, I just redid it and it didn't crash; possibly it was just a coincidence.
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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Robert Pavich said:
Program Crash
Description
Program became unresponsive and crashed while downloading sentence diagramming update file.
Repro
-
Open Logos4
-
Click On sentence diagramming from the beta forum
-
Clicked on a verse look up from the main page John 1:1 -
Actual Result
Program became unresponsive and closed when updating.
Expected Result
Should have updated sentence diagramming update.
System SpecsSee signature
Comments
First crash so far after several hours of use.
Hi Robert, I was informed that currently sentence diagramming is not supported and won't bein 4.0 but will be in the future. See http://community.logos.com/forums/t/755.aspx
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Clinton Thomas said:
0741.Libronix Log Files Sept 5.zip" target="_blank">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/67/0741.Libronix-Log-Files-Sept-5.zip:550:0]
Cutting and pasting into a note crashes program.
Attempting to paste into a note from another resource crashes program.
Repro
1. Create a note
2. Paste from Word (with different font sizes, some > 16 pt). I was experimenting with the font size limitations in Notes.
3. Copy and paste from a second resource within Logos 4 into the note at the end.Actual Result
• CrashExpected Result
• Copied text in note.System Specs
In the zip file with the logsComments
Could not use the "Options" button method of loading zip file. WHen I click on options, I only get a "lock" checkbox option
Hi Clinton, we got your log files however we can't reproduce this.. Can you be more specific, if you could list what version of Word you have, which Logos resource was involved, and what methods you used to copy/paste (ctrl+c/ctrl+v, right-click copy-paste, drag/drop), and if possible, post a copy of that file? If you are having troubles uploading files, try using IE7, and if you are still, then e-mail them here george@logos.com Thanks!
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George Allakhverdyan said:
Hi Clinton, we got your log files
however we can't reproduce this.. Can you be more specific, if you
could list what version of Word you have, which Logos resource was
involved, and what methods you used to copy/paste (ctrl+c/ctrl+v,
right-click copy-paste, drag/drop), and if possible, post a copy of
that file? If you are having troubles uploading files, try using IE7,
and if you are still, then e-mail them here george@logos.com
Thanks!Hi,
I use Office 2007. . It was a drag and drop with hilighted text.The resource was AG366IHSDD. I have not been able to reproduce this
I figured out the ie solution for log files, but it looks like firefox is working now too.
I don't have a copy of the note file or what I was copying.
I will get better at this.... I promise.
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Action:
Drag edge of window to resize
Expected Result:
window would resize
Result:
Crash
Reproduce?
Not at the moment becuase I crashed again when reverting to a new layout. Post and log to follow.
Mac Pro 13 Retina 8GB, 256 flash
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Program Crash:
Action: click layout previously saved to revert to that layout.
Expected Result: That the previously saved layout would appear.
Result: Logos went black, quit responding, then quit altogether (crash)
Comment: Quite often I get a black screen when doing something in L4. Usually it will reappear shortly. It seems though, sometimes it is a portent of an upcoming crash.
Specs: Windows Vista Home Premium SP2, dual core @ 3ghz each, 3 gb RAM, Radeon X600, 22 inch widescreen Dell monitor
Mac Pro 13 Retina 8GB, 256 flash
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Kenneth Morris said:
Comment: Quite often I get a black screen when doing something in L4. Usually it will reappear shortly. It seems though, sometimes it is a portent of an upcoming crash.
Thanks Kenneth, yea this is actually an underlying problem with the framework it's built on in congruence with Logos4 not having been optimized yet.
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Crash while choosing saved layout.
Description
After uninstalling download version and reformatting my laptop, then installing the DVD version, I reimported my documents files. This evidently also imported my saved stuff from the download install. When choosing a saved layout; Logos crashes
Repro
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Open Logos4
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Click On a saved layout
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Actual Result
crash
Expected Result
layout loads
System Specs in sigComments
after a DVD install re-using some elements from the previous install.
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
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System crashes when opening a previously installed layout.
Action:
- Click on layout while on Home page
- Screen goes black
- Program crashes
- reproducable
Expected result
- Click on layout while on home page
- layout opens properly
System:
laptop * Vista Home Premium SP1 * Processor Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s) * Installed Physical Memory (RAM) 2.00 GB
Mac Pro 13 Retina 8GB, 256 flash
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