after update - Logos crashes after signing in

Hi,

last night before going to be I opened Logos for it to download all the available updates over night. When I got up this morning I saw a message that Logos has crashed and that Windows closed the program.

I then tried to restart it again, but it keeps crashing, no matter what I try. I tried to start it offline, I tried to press and hold the CTRL key while I start Logos,... but no matter what, it always gets passed the sign in, then "preparing your library", but then at the point when it wants to synchronize my documents as Logos starts up the program crashes.

I'm using Logos daily for Bible translation. So I would greatly appreciate any help that you could give me to get it working again.

Thanks so much!4810.Logos.log

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Comments

JT (alabama24)

Welcome! Sorry you are having troubles. [:s]

Unfortunately, your log file doesn't show a crash. See the "PC Logs" link in my signature line. Make sure you have logging enabled, start Logos and allow it to crash, and grab the logs BEFORE trying to restart again.

Ralf Schlegel

Hi,

sorry, that my first log file didn't show any crash. I just double checked to make sure that Logos logging has been enabled. Then I started Logos again to the point where it crashed.

Here is the log file of it. I hope you'll find something helpful in it. Thanks for your help!

2061.Logos.log

5280.LogosError.log

Ralf Schlegel

https://community.logos.com/discussion/comment/825527#Comment_825527

I just realized that I didn't send all of the files in the "Logos Log Files" folder. Sorry about that

Here is the full package:

68864.Logos Log Files.zip

Graham Criddle

https://community.logos.com/discussion/comment/825539#Comment_825539

Hi Ralf

There's still no indication of a crash in the log.

Please check for relevant Windows events in the Event Viewer as per https://community.logos.com/forums/t/124126.aspx

Graham

Ralf Schlegel

https://community.logos.com/discussion/comment/825549#Comment_825549

Hi Graham,

thanks for your response!

I followed the instruction from that link you sent. Here is what I found in the event fewer. Hopefully this can tell you what's going on. Thanks again for all your help!

Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.TitleLoader_LoadTitle(Libronix.DigitalLibrary.Resources.Logos.SafeTitleLoaderHandle, System.String, IntPtr, System.String, Libronix.DigitalLibrary.Resources.Logos.TitleLoadHint)
   at Libronix.DigitalLibrary.Resources.Logos.LogosResourceCore.Create(Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver, Libronix.DigitalLibrary.LicenseManager, System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
   at Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.CreateResourceCore(System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
   at Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.DiscoverResource(System.String, Libronix.Utility.Threading.IWorkState, Libronix.DigitalLibrary.Resource ByRef)
   at Libronix.DigitalLibrary.Resources.Core.LocalFileResourceDiscoverer+<DiscoverResourcesCore>d__1.MoveNext()
   at Libronix.DigitalLibrary.ResourceManager.DiscoverResources(Libronix.DigitalLibrary.ResourceDriver, System.Collections.Generic.HashSet`1<Libronix.DigitalLibrary.DiscoveredResourceInfo>, System.Collections.Generic.IReadOnlyCollection`1<Libronix.DigitalLibrary.ResourceFileInfo>, System.Collections.Generic.HashSet`1<System.String>, Libronix.Utility.Threading.IPausableWorkState)
   at Libronix.DigitalLibrary.ResourceManager.DiscoverResources(Libronix.Utility.Threading.IPausableWorkState, System.Collections.Generic.Dictionary`2<Int64,System.Collections.Generic.HashSet`1<Libronix.DigitalLibrary.DiscoveredResourceInfo>>, System.Collections.Generic.HashSet`1<System.String>, System.Collections.Generic.IEnumerable`1<ResourceDriverInfo>)
   at Libronix.DigitalLibrary.ResourceManager.DiscoverResourcesThread(Libronix.Utility.Threading.IPausableWorkState, DiscoveryData)
   at Libronix.Utility.Threading.WorkStateThreadOwner`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ThreadProc(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)

Dave Hooton

https://community.logos.com/discussion/comment/825558#Comment_825558

That is from:-

Log Name: Application
Source: .NET Runtime

Please look for:-

Log Name: Application
Source: Application Error

logged at the same time. It should show a line with Faulting application name: Logos.exe. Paste the details.

Ralf Schlegel

https://community.logos.com/discussion/comment/825635#Comment_825635

Thanks Dave!

The details from application/application error:

Logos.exe

6.11.0.41

5728fbde

VCRUNTIME140.dll

14.0.23506.0

563c45c0

c0000005

000000000000c901

1910

01d1c1da88e472ea

C:\Users\Ralf\AppData\Local\Logos\System\Logos.exe

C:\Users\Ralf\AppData\Local\Logos\System\VCRUNTIME140.dll

ad43f5d1-f6e7-4a67-891f-f6e687f2bbe9

----------------------------------------------------

In "General" it says

Faulting application name: Logos.exe, version: 6.11.0.41, time stamp: 0x5728fbde
Faulting module name: VCRUNTIME140.dll, version: 14.0.23506.0, time stamp: 0x563c45c0
Exception code: 0xc0000005
Fault offset: 0x000000000000c901
Faulting process id: 0x1910
Faulting application start time: 0x01d1c1da88e472ea
Faulting application path: C:\Users\Ralf\AppData\Local\Logos\System\Logos.exe
Faulting module path: C:\Users\Ralf\AppData\Local\Logos\System\VCRUNTIME140.dll
Report Id: ad43f5d1-f6e7-4a67-891f-f6e687f2bbe9
Faulting package full name:
Faulting package-relative application ID:

THANKS for your help!

+	System

-	Provider

[ Name]

Application Error

EventID

1000

[ Qualifiers]

Level

Task

100

Keywords

0x80000000000000

-	TimeCreated

[ SystemTime]

2016-06-08T23:08:25.153445700Z

EventRecordID

18407

Channel

Application

Computer

Ralf-PC

Security

-	EventData

Logos.exe

6.11.0.41

5728fbde

VCRUNTIME140.dll

14.0.23506.0

563c45c0

c0000005

000000000000c901

1910

01d1c1da88e472ea

C:\Users\Ralf\AppData\Local\Logos\System\Logos.exe

C:\Users\Ralf\AppData\Local\Logos\System\VCRUNTIME140.dll

ad43f5d1-f6e7-4a67-891f-f6e687f2bbe9

Ralf Schlegel

https://community.logos.com/discussion/comment/825637#Comment_825637

I went to the C:\Users\Ralf\AppData\Local\Logos\System folder and deleted the trouble making VCRUNTIME140.dll file, then went to programs in control panel and clicked 'repair' on the Logos icon. Unfortunately that didn't make a difference.

Please send me any ideas you might have. I'm stuck here without Logos since it is THE software I'm using for Bible translation. I'm wasting a lot of time here because it is not working.

Do you think reinstalling the core engine might solve the problem?

Thanks!

Lee

https://community.logos.com/discussion/comment/825863#Comment_825863

Do you think reinstalling the core engine might solve the problem?

Thanks!

I would try it if I were in your situation.

Dave Hooton

https://community.logos.com/discussion/comment/825866#Comment_825866

Yes. Download Setup and it wll install the latest version.