I Bought 7, Upgraded to 7, the Help-About says 7, But NO 7 features appear!

Greg Perry · 2016-08-23T12:20:54+00:00

Hello, My title says it all! Here is a rundown: * I upgraded my Logos 6 Portfolio to Logos 7. * I downloaded the LogosSetup.exe file. * Ran the file, waited for the download, started Logos (or perhaps it started itself, I forget), and a big update occurred. * When all updates were applied, I see no changes, so I restart…

Greg Perry

Hello,

My title says it all! Here is a rundown:

I upgraded my Logos 6 Portfolio to Logos 7.
I downloaded the LogosSetup.exe file.
Ran the file, waited for the download, started Logos (or perhaps it started itself, I forget), and a big update occurred.
When all updates were applied, I see no changes, so I restart Logos. Still looks the same, but I figure, "Well, 7 probably didn't change the initial interface all that much," so...
I clicked Help, About Logos and see it says Logos Bible Software 7.0 7.0.0.0055 - SCREEN SHOT ATTACHED.
BUT - My Layouts menu show no QuickStart layouts (it's exactly the same as Logos 6 Layouts dropdown) as this screen shows:
No new features such as COURSES, CONCORDANCE TOOLS, etc., appear in the Tools menu (see attached):

Pride comes before a fall, and I often pride myself on being a Logos expert. So I'm sure going to be embarrassed if what I'm describing isn't accurate, or if my screen shots belie my complaint.

But I'll also be thrilled if I'm just missing all the Logos 7 features and they're here somewhere! Smile

So in the hopes that my big spending on Logos 7 resulted in my actually getting Logos 7, please tell me what I'm missing.

Thanks!

Greg Perry
Rightnerve.com

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Comments

Lynden O. Williams

In the command bar, type update now and lets see if that fixes the problem. Make sure that you have finished downloading and indexing.

Bradley Grainger (Logos)

Logos 7 comes in two parts (see more details here: https://www.logos.com/ways-to-get-logos)

A Library
A Feature Set (purchased standalone, or as part of a Logos Now membership

From your account, it appears that you have just purchased the Portfolio Library, but no Feature Set. Thus, you will not have any of the Logos 7 features, since they're sold separately.

The website should have added both the Portfolio and the Feature Set to your cart when you purchased the base package.

To fix this, I highly recommend calling Sales to purchase the Feature Set because you will get a combo discount when you purchase both at the same time. (Your total price may even go down!)

Call 1-888-875-9491 to speak to our Sales department.

Greg Perry

Thank you, I'm an idiot because it showed both and I thought, I don't want to pay twice for the engine when I'm upgrading my entire Portfolio to 7!

I hate excuses, but everything is so complex to know what to do with all the classes of packages (as opposed to a simpler Gold, Platinum, etc.) and Logos Now just makes decisions even harder to discern properly.

I'll upgrade the Feature Set engine ASAP and I bet it all works great.

Thank you VERY much!!!

Bradley Grainger (Logos)

I'll upgrade the Feature Set engine ASAP and I bet it all works great.

You've now got all the features of Logos 7 and the Portfolio Library, but you missed out on a great combination discount by not buying both in the same order.

You can't get the discount by buying them separately in two orders on the website, but our Sales team could get you a refund by processing it as a combined order.

Greg Perry

Bradley,

Yep, all is well, it's all showing up in true and glorious Logos version 7!!!!

And I want it on record that it took you about 5 minutes or less to respond to my original problem, give me the solution, and not only offer a way to save some money but also reminded me a second time about the money savings.

Tell the Pritchetts you need a raise! If they hesitate, you just tell them to call me, I'll set them straight!

Greg

Wild Eagle

I'll upgrade the Feature Set engine ASAP and I bet it all works great.

You've now got all the features of Logos 7 and the Portfolio Library, but you missed out on a great combination discount by not buying both in the same order.

You can't get the discount by buying them separately in two orders on the website, but our Sales team could get you a refund by processing it as a combined order.

I wish you would have done something better. For LN users it is impossible to get combination at the same time. Now I have to call CS and redo my order

EDIT: After 20 min waiting on the phone, I got directed to a voicemail. I think I will have to call tomorrow

William G Whitaker

why did I get this??

W Whitaker

JT (alabama24)

why did I get this??

Why did you get what?