Unable to synchronize

I updated to Logos 7 a few days ago and now logos will not synchronize. The icon for synchronization shows a red exclamation mark and when I hover over it the message appears saying "An error occurred during synchronization, click to try again." I ran into a similar problem a couple of years ago on another computer so I went through the instructions that resolved the problem back then. I've restarted both the computer and Logos several times. I've turned off both firewall and antivirus, and reset the network hardware. No matter what I do I still get the synchronization error. I'm attaching my Logos log files. Any help that can be provided would be appreciated.

Thanks,

Randy Radke

2335.Logos Log Files.zip

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Comments

Bradley Grainger (Logos)

There appears to be an error with syncing a Sermon Editor document. I'm not sure what the problem is, but I've reported it to the team.

aaron chung theng sim

i am experiencing the same problem. still can't sync sermon files. frustrated. i am running 7.1 beta 5.

Graham Criddle

https://community.logos.com/discussion/comment/853600#Comment_853600

It's possible what you are seeing is related to the more general sync issue at the moment - https://community.logos.com/forums/t/131167.aspx - but I'm not sure

Please check again when the sync issue referenced in that post has been resolved.

Richard Labelle

same problem with me, Logos 7 not synchronizing. Shows the red exclamation symbol and ask to try later!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/853731#Comment_853731

Please see https://community.logos.com/forums/t/131167.aspx .

aaron chung theng sim

https://community.logos.com/discussion/comment/853740#Comment_853740

Thanks Graham and Kevin.

Seems like logos has completed its sync databases upgrade.

but i am still not able to sync my sermon documents....