This is probably the most furious that I have been with Logos in the 15 plus years that I have been using them. Ok, so I am in the middle of studying and then Logos wants to "update" and I allow it. Then when I go back to the program, Logos Now is gone and, of course, all the other features with Logos 7 are gone.
I call customer support and they tell me, "Your subscription expired in July". What? I did not ask for the subscription to expire. She said, "Well, the credit card number has an expired date on it so there is nothing we could do about the payment". So I looked on my Subscription page on the Logos website and it says that the credit card number expires 12/19, so that was not the right reason. She said, "Well, I can get you to the product team to start it up again". I said "OK". He tells me that the payment did not go through and that my subscription expired in July. I told him, "I was never notified of a payment not going through, come on man, it is $8.99, the payment is no problem". I ask him, "So, why was I not ever notified of a problem with the card and why, if it expired it July, have I been able to use it for the past 2 months with no interruptions"? Of course, he does not know and they want me to pay the new fee of $89 to get the services turned back on. I do not have the extra monty for that right now, especially when there was NO reason for the services to be turned off in the first place. Oh, and he said, "there is no one there today top help me". Really? If you are open, you better have someone there to help customers.
This is not right!! Is this Logos' way of forcing people to go the annual subscription by just cancelling their subscriptions and then requiring them to pay the new fee to get them turned back on?
I ask that my serviced be turned back on at what I was paying because there is NO reason for this to have happened. And I hope that Bob and Dale read this post and other Logos employees...I have never felt so cheated by a "Christian" company like this before.
