Restoring Logos user data / Restoring a backup of a computer with Logos on it

Is there a way to backup user data (tags, highlights, notes, etc.) and restore it later if any of it was ever lost? I am asking because I have had syncing issues in the past with other software after I restore a backup image of my hard drive. Suddenly, files I had since deleted are on my computer again and newly created files will be missing. Old versions of some files are there too. This resulted in old files being uploaded to the cloud and newer files being deleted from the cloud in another program. I find myself needing to restore an image of my hard drive now, but I have never done this with Logos installed before. I don't know how their syncing algorithm will handle it and I don't want to lose my work. Thank you for your advice. Jon

Find more posts tagged with

Comments

Brandyn Whittington

Hey Jon! In these situations we don't recommend backing up the Logos software in these circumstances, as it can lead to a lot of troubles down the line. You'll first want to ensure all of your sync data is available at https://documents.logos.com, and once that's confirmed, uninstall the software before backing up your drive.

Mark Barnes

Is there a way to backup user data (tags, highlights, notes, etc.) and restore it later if any of it was ever lost?

No. Well you can back it up, but if it's deleted from Logos' servers, then the sync operation will delete it from your PC as soon as you restore it.

I find myself needing to restore an image of my hard drive now

There shouldn't be any issues in restoring an image or snapshot of the entire drive. The syncing is robust in this scenario.

Where you will run into problems is if:

You restore a partial backup, or a mix of files backed up at different times.
Or if you restore a Logos backup in an attempt to restore Logos data you've deleted. That won't work.

If you feel you do have problems, you can run the sync repair command afterwards.

Jon Kennedy

https://community.logos.com/discussion/comment/890180#Comment_890180

Thanks for your reply. It sounds like you are saying that I will be fine to restore a backup image of my entire hard drive. This kind of makes sense to me since that's essentially what happens when I open Logos on a computer that I haven’t used for some time if I had been using Logos on another computer during that time. But, the other gentleman who replied to this thread seems to be suggesting that I should have uninstalled Logos from my computer before I created the backup image of the hard drive (this I did NOT do). In case something goes wrong, would it be possible for Logos tech support to delete all of my user data from their server and then let me restore the data on my computer and sync it to their server again? God bless you for all of the help you give to the Logos community on these forums. It is a great service to His church.

Mark Barnes

https://community.logos.com/discussion/comment/890203#Comment_890203

Thanks for your reply. It sounds like you are saying that I will be fine to restore a backup image of my entire hard drive. This kind of makes sense to me since that's essentially what happens when I open Logos on a computer that I haven’t used for some time if I had been using Logos on another computer during that time.

Exactly.

In case something goes wrong, would it be possible for Logos tech support to delete all of my user data from their server and then let me restore the data on my computer and sync it to their server again?

I doubt this would be possible. But I can't see you having problems if you're restoring an image. I've done it several times, and the way the sync service is designed you shouldn't have any problems at all. Sync can obviously get confused if you work offline on multiple PCs and then sync, or if you mess about with the files individually, but I've never known of it getting confused in this scenario. It really is quite robust (and remember, you'll still have your image if things do go wrong).

If you prefer to follow the official advice, restore your image with your PC disconnected from the internet, then uninstall Logos, then reconnect, then install Logos. But I really do think that's completely unnecessary if you're restoring the entire installation.

Jon Kennedy

https://community.logos.com/discussion/comment/890329#Comment_890329

Thanks again Mark. It is good to know that this has been done before without problems.