Slide Change Error | iPad

Everytime we change to a video slide using an iPad, we always receive the error "Slide Change Error," to the effect of it couldn't confirm the change actually happened. It does happen correctly, you click OK on the box, and continue on. This is happening on two different iPad's and is consistent. The PC is on a Gigabit network while the access point are AC, so speed should be no issue. I also was going to send the logs, but clicking the "Send Support Logs" does nothing. Any ideas or help?

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Comments

Matt Mattox (Faithlife)

Hey Mark,

Generally speaking, when the message 'slide change error' comes up it tends to be a result of network related issues.

Can you let me know what version of the Proclaim Remote app version you are on as well as the iPad.

Mark Boeschen

https://community.logos.com/discussion/comment/960641#Comment_960641

I will have to get that info for you. The weird part is that it is consistent across iPads and only relating to video slides.

Matt Mattox (Faithlife)

https://community.logos.com/discussion/comment/960645#Comment_960645

Hey Mark,

Let me know that information. I ran a test on my iPad and wasn't able to get that message you were receiving. Have you tried using your iPad at a different location? If so do you get that message as well?

Mark Boeschen

https://community.logos.com/discussion/comment/960686#Comment_960686

The first was an iPad Air 2 (MGTY2LL/A) running iOS 11.1 and Proclaim Remote 3.2.0.845. The second was an iPad 5th Gen (MP2G2LL/A running iOS 11.1.2 and Proclaim Remote 3.1.3.830.

Matt Mattox (Faithlife)

https://community.logos.com/discussion/comment/960745#Comment_960745

Hey Mark,

Can you try and update your iPad to 11.2.6? As well as making sure the proclaim remote is on 3.2.0.847.

We released an update recently that fixes a few issues on the remote.