Black/white screen

Hello,

I am having issues with the display on my logos program. Every time I open it does not display the home page or any layout features. I can see the auto parsing and I can still right click to get data on words (that I cannot see). I have closed and restarted a couple of times.

I attached the recent log files if that helps.

I have recently updated my Windows 10 and I noticed this problem. Also a pdf screenshot of my current screen and the display.

Thanks for your help.

1805.Logos Log Files.zip

7624.screen shot logos problem.pdf

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Comments

James Chandler

David,

I am by no means an expert, but it looks to me like there is an issue connecting to the internet. You may want to check your firewall (comes standard with Windows 10) and make sure it's not blocking Logos.

Jim

Dave Hooton

Every time I open it does not display the home page or any layout features

Starting the way you did should produce a blank layout. However, you should check that you have the latest video driver for your machine.

Christian Villapando

Hi David,

Thanks for reporting this problem on our forums and welcome! By any chance do you have something called Duet Display installed? You can check this by going to Control Panel > Programs and Settings if you have it installed can you uninstall it and try launching Logos again?

David capistrant

https://community.logos.com/discussion/comment/985338#Comment_985338

Hi Christian,

I just clicked the uninstall button for Duet but did not want to wait to try logos and it opened! Thank you for that. It is working again. I will attempt to reinstall it and see if I have the same issue.

Thanks again friend!

Scott Dale

https://community.logos.com/discussion/comment/985338#Comment_985338

You are brilliant. It was Duet. Thank you.

Clarence Burke

https://community.logos.com/discussion/comment/985338#Comment_985338

Thank you for identifying Duet as the source of the issue. I've tried various solutions for the past week until I stumbled on your post about Duet. Problem solved.