Logos 6 has Stopped Working
Logos 6 has recently started crashing on start-up. This happens regardless whether I try to work offline or sign in normally. I have uninstalled Logos 6 and reinstalled to no avail. I have zipped the log files and attached them.
Michael
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Rev. Michael L. Burns said:
I have zipped the log files and attached them.
Were these log files taken while Logos was not running?
There was a crash reported on 15th March (LogosCrash) but this doesn't match the Logos.log file posted.
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These files were just found last night. I know of no others. I just assumed they were created automatically when it crashed, I did not enable tracking or anything. What needs to be done to get the ones needed?
Michael
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Rev. Michael L. Burns said:
I did not enable tracking or anything. What needs to be done to get the ones needed?
Please ensure logging is enabled using step 4 at https://www.logos.com/support/logos6/windows/report-problem
Then start Logos and upload the logs after a crash and before restarting
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I see the code for the error logging and has tried several times as you suggested of using the "Save As" and it comes back with an error saying that this webpage cannot be saved.
Michael
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Rev. Michael L. Burns said:
I see the code for the error logging and has tried several times as you suggested of using the "Save As" and it comes back with an error saying that this webpage cannot be saved.
Strange - I've just tried it and it works fine.
Are you right-clicking on the link and choosing "Save link as.."?
But if you are having trouble with this try step 1 of that article which should enable logging for a single session
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Never mind. I've got it working and enabled.
Michael
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Graham Criddle said:Rev. Michael L. Burns said:
I see the code for the error logging and has tried several times as you suggested of using the "Save As" and it comes back with an error saying that this webpage cannot be saved.
Strange - I've just tried it and it works fine.
Are you right-clicking on the link and choosing "Save link as.."?
But if you are having trouble with this try step 1 of that article which should enable logging for a single session
Here is the zipped Files created after the most resent crash just now.
Michael
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Hi Michael
Rev. Michael L. Burns said:Here is the zipped Files created after the most resent crash just now.
Thanks for this.
I can't see any indication of a crash in the logs - it just seemed to stop.
Can you check in the Windows Event Viewer at the time of the crash - about 9:18:49 - and see if there are any Logos application errors?
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How do I get to the windows event viewer?
Michael
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Never mind. I found it.
Michael
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The event posted for Logos.exe is:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Logos Bible Software because of this error.
Program: Logos Bible Software
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
There are other app errors which indicate problems with your system, possibly coming from the hard drive e.g. there are issues with your Wondershare PDF Reader, where the recommended action is to re-install it. So you should perform the CHKDSK at step 3 as a minimum. If you are having difficulty with this then contact your computer vendor for assistance.Dave
===Windows 11 & Android 13
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Dave,
I have since removed the PDF Reader. I saw the other errors you spoke off but thus far nothing else is failing on my pc. I don't know what I'm doing wrong but I cannot get CHKDSK to work. Always says I don't had per mission to use it but I am the administrator. Maybe I'm trying to access it wrong. Can access and run any program form any pc so far from anywhere on my network except Logos 6.
A right-click on drive c: from file explorer and selecting Tools under Properties and selecting Check Disk for Errors returns none.
Selecting Run and then typing cmd and then typing chkdsk/f at the command prompt returns a message that access is denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode. It does this even though I am the administrator.
What am I doing wrong?
Michael
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Was finally able to run chkdsk /f from the command line and found no errors.
Michael
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Rev. Michael L. Burns said:
I think I attached a zipped copy of the Event Files.
Your crash includes:
Faulting application name: Logos.exe, version: 6.1.0.31, time stamp: 0x54f4fd4f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000Please call Tech Support for assistance with this crash; there are several potential different causes that they know how to resolve (and we usually can't diagnose without access to your computer; even Windows doesn't know the cause of this crash [:)]).
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I attempted to restore to an earlier System Restore point and the three most resent ones would not restore. Finally restored to a point on Friday. It restored fine and Logos works fine now. Don't kmow what happened or why but it works. Can't think of anything installed since Friday so all should be ok.
Michael
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Having a similar problem with Macbook - mine went down on Saturday - did all the usual uninstall and reinstall so reported it on Sunday. Still waiting for a reply from logos - think I may have to start using it off line or cut out updates. When it happens on a Friday or Saturday - frustrating!!!!
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