Logos 6 Crash in Win 7 when attempting to open library

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David Jones | Forum Activity | Posted: Tue, Apr 7 2015 8:39 AM

1205.Logos Log Files.zip

After several installs and re-installs the same issue. Logos 6 opens to the usual opening page. If I type a subject or passage to search in the search box, Logos will display correctly. However if I click on the Library tab, I get a windows error and have to quit. Even if I do a successful search and Logos displays the results of that search as soon as I try to access the library I get the windows error (quoting Logos Bible software and not the Logos Indexer). I followed the procedure on the website (starting Logos with the Ctrl key held down and the logs attached were generated wen I attempted to access the library.

Dave Jones

Posts 21916
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Apr 7 2015 9:03 AM

Hi David - and welcome to the forums

Sorry to hear you are having problems.

The logs indicate that there is an error when accessing the Library (as you point out) but I'm afraid I can't work out why this is happening.

Hopefully someone more knowledgeable will be able to do so

Graham

PS: I suggest you remove your email address "Click More and Edit" to prevent spam bots picking it up

Posts 3
David Jones | Forum Activity | Replied: Tue, Apr 7 2015 9:35 AM

Thanks - I assume that this issue will be passed on?

Dave

Posts 21916
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Apr 7 2015 9:40 AM

David Jones:
Thanks - I assume that this issue will be passed on?

I expect one of the Faithlife team will spot this thread and respond to it.

If not then I suggest you contact Customer Services - details at https://www.logos.com/contact 

Posts 1471
Angela Murashov | Forum Activity | Replied: Mon, Aug 10 2015 10:46 AM

David Jones:
However if I click on the Library tab, I get a windows error and have to quit.

6.5 is now available on the stable channel and it includes this fix. 

Posts 3
David Jones | Forum Activity | Replied: Tue, Aug 11 2015 2:57 PM

Hi Angela,

Thanks for the heads up! The update to 6.5 appears to have solved the problem. Thank you, thank you! I can use Logos on my laptop at last

Dave

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