This Has Become a Constant Problem...Why?

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This post has 13 Replies | 2 Followers

Posts 4772
David Paul | Forum Activity | Posted: Thu, Apr 16 2015 2:28 PM

It came up in two or three different scenarios last month, one of which is still happening, and it is happening again. Why is it that sales advertised by Logos have items listed with no sale price attached to them? The one saleless sale from last month is still "not" going on right now on the Logos.com homepage. The items listed in the product carousel that is on the bottom half of the page with the heading "On Sale!" have regularly-priced black prices rather than discounted red prices. Last month, some of the items listed in the monthly sale also had black rather than red prices.

Once again, there are numerous items in the monthly sale that are not discounted. What's up, Logos?

Posts 97
Earl Sheneman | Forum Activity | Replied: Thu, Apr 16 2015 3:50 PM

This continues to perplex me also. Looking forward to hearing what the answer is.

Posts 272
LogosEmployee
Glenn Airoldi (Faithlife) | Forum Activity | Replied: Thu, Apr 16 2015 4:11 PM

Hi David, we're being very careful to ensure the products we put in our "On Sale" lists are actually on sale.

There are some issues we're trying to track down around when and how the red text appears, but if you click through to the products, you should find that they are indeed on sale and the product page will reflect that.

We'll have this fixed soon.

Posts 4772
David Paul | Forum Activity | Replied: Thu, Apr 16 2015 7:41 PM

Glenn Airoldi:

Hi David, we're being very careful to ensure the products we put in our "On Sale" lists are actually on sale.

There are some issues we're trying to track down around when and how the red text appears, but if you click through to the products, you should find that they are indeed on sale and the product page will reflect that.

We'll have this fixed soon.

Not only is this not my experience, but I have added certain products to my cart and they still reflect the usual price.

Current home page (with regular black price)...

My current cart...

I estimate that I have not purchased $100-200 worth of stuff as a result of this issue...so far.

Posts 929
David Carter | Forum Activity | Replied: Thu, Apr 16 2015 8:03 PM

David Paul:
Once again, there are numerous items in the monthly sale that are not discounted. What's up, Logos?

Personally, I find the 4 cents discount (!) on the Church Pulpit Commentary more of a problem - it's insulting

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Thu, Apr 16 2015 9:35 PM

David Carter:

Personally, I find the 4 cents discount (!) on the Church Pulpit Commentary more of a problem - it's insulting

  4 cents....   I had to laugh.

Logos 7 Collectors Edition

Posts 272
LogosEmployee
Glenn Airoldi (Faithlife) | Forum Activity | Replied: Fri, Apr 17 2015 10:59 AM

I appreciate you all digging into this issue and providing concrete examples.  We've uncovered 4 distinctly separate issues that are impacting how sale pricing is displayed, and are already working to address them.

The 4¢ situation can be addressed soon.

Updates to products in the "On Sale" carousel on the homepage is underway.

The carousel itself displaying red color text will be further out, but the products will all be sale products moving forward.  

The monthly product sale page seems to be displaying sale price inconsistently, we're still troubleshooting this one.

Posts 27813
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Apr 17 2015 6:59 PM

Glenn Airoldi:
We've uncovered 4 distinctly separate issues that are impacting how sale pricing is displayed, and are already working to address them.

Let me add one to your list... 

Vyrso resources from some publishers are often not listed as "on sale" or discounted in any way... even though they are. I think it might be related to how pricing adjustments are made for those publishers. A concrete example: works by Zondervan. As you can see, it is currently selling for $6.99. I picked up for .99 recently. There was no indication that .99 was a "sale." 

OSX & iOS | Logs |  Install

Posts 4772
David Paul | Forum Activity | Replied: Fri, May 1 2015 10:36 AM

Status quo ante...

Posts 17
LogosEmployee
Paul Kirby | Forum Activity | Replied: Fri, May 1 2015 10:38 AM

David, what are you currently seeing?

EDIT: The monthly sale faceted search you link to should only be showing May's current deals. It's possible that the sale prices aren't displaying, but the products should be on sale. Could you provide a screenshot if you're seeing some different?

Posts 4772
David Paul | Forum Activity | Replied: Fri, May 1 2015 11:48 AM

This is a pic of my current cart...all of these are supposed to be on sale.

Posts 17
LogosEmployee
Paul Kirby | Forum Activity | Replied: Fri, May 1 2015 11:58 AM

The two products in your cart that aren't showing a discount were products from April's monthly sale. From what I understand, cookies / caches can sometimes cause old products to remain in the search for a time after we remove them. I apologize for any confusion.

When in doubt, check the product page. It will always correctly display the price.

Posts 2046
Forum MVP
Reuben Helmuth | Forum Activity | Replied: Sun, May 3 2015 6:30 PM

alabama24:
Let me add one to your list... 

And here is another one!

Posts 499
SteveHD | Forum Activity | Replied: Sun, May 3 2015 6:37 PM

While it is weird I too have seen the bundle pricing not getting the extra 15% off when combined with a base package. Even though the 15% off did not appear initially once I added the item to my cart and refreshed the browser it always went down by 15%.

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