[resolved] Synchronization Error

Page 1 of 1 (12 items)
This post has 11 Replies | 0 Followers

Posts 30
Jacob Cerone | Forum Activity | Posted: Wed, Apr 22 2015 7:57 AM

This may be a localized issue, but my documents have not been able to sync for the past two days. I'm currently on 6.2.0.0027.

I've done the following:

  • Restarted Logos
  • Restarted my computer
  • Turned my internet off and then back on
  • Turned off internet in Logos settings, restarted, turned internet back on
  • Clicked the sync button
  • Typed Sync Now in the command bar

Any other suggestions?

Posts 3004
Forum MVP
Jacob Hantla | Forum Activity | Replied: Wed, Apr 22 2015 8:00 AM

I'm not experiencing the error on my end. 

Would probably be helpful if you attached logs. Are you on 6.3 b2?

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

Posts 30823
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Apr 22 2015 8:16 AM

Jacob Nathaniel Cerone:
I'm currently on 6.2.0.0027.

This is the beta forum. If you are running on stable, this thread will be moved to the stable forum.

Jacob Nathaniel Cerone:
Any other suggestions?

What are you trying to sync? What verification are you using to determine that the documents haven't synced?

macOS, iOS & iPadOS | Logs |  Install

Posts 249
LogosEmployee
Jacob Cerone | Forum Activity | Replied: Wed, Apr 22 2015 8:56 AM

Apologies. I was under the assumption I was still on a beta version (I was before the release of L6).  Since I just set my update channel to beta, this thread is a moot point.

None of my documents were syncing. Verification was from the error message I received in app, the fact that the most recent version did not update on a second computer on the same account, and the fact that the date/time of last version on documents.logos.com remained unchanged from previous versions.

Posts 30
Jacob Cerone | Forum Activity | Replied: Wed, Apr 22 2015 9:14 AM

Update:

I'm no on: 

Logos Bible Software 6.3 Beta 2

6.3.0.0018

Sync issue persists:

Log file attached1007.LogosLogs.jacobcerone.20150422-091311.zip

Posts 30823
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Apr 22 2015 9:16 AM

Jacob Cerone:
Since I just set my update channel to beta, this thread is a moot point.

So things are syncing now or no?

EDIT: I see your follow up post.

Jacob Cerone:
None of my documents were syncing. Verification was from the error message I received in app, the fact that the most recent version did not update on a second computer on the same account, and the fact that the date/time of last version on documents.logos.com remained unchanged from previous versions.

OK. Good. Some users have been confused when note files have been turned off visually in a resource... just making sure that wasn't the trouble.

macOS, iOS & iPadOS | Logs |  Install

Posts 249
LogosEmployee
Jacob Cerone | Forum Activity | Replied: Wed, Apr 22 2015 9:21 AM

Looks like we were typing at the same time. Even after change to beta, documents are not syncing. I think it is a localized problem because documents do sync when logged into this account on another computer.

Problem is, a substantial amount of my work is on the computer that is not syncing.

Posts 30823
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Apr 22 2015 10:03 AM

Dumb question: Are you sure you are using the same account? I ask because you have used two separate accounts in this thread. If you aren't using the same account, the notes won't sync.

macOS, iOS & iPadOS | Logs |  Install

Posts 30
Jacob Cerone | Forum Activity | Replied: Wed, Apr 22 2015 10:09 AM

Yes. Sorry about the switching back and forth of account. I am sure I'm using the same account.

Posts 30823
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Apr 22 2015 10:32 AM

I can assess some logs, but syncing issues are beyond me. Hopefully someone will be able to make heads or tails of yours.

macOS, iOS & iPadOS | Logs |  Install

Posts 9205
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Wed, Apr 22 2015 11:50 AM

We're following up offline.

Posts 28007
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Apr 29 2015 11:57 PM

Is this fixed?

Dave
===

Windows 11 & Android 8

Page 1 of 1 (12 items) | RSS