[resolved] Logos will not start for me. - Please Help

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This post has 6 Replies | 1 Follower

Posts 106
Mark Martin | Forum Activity | Posted: Mon, May 18 2015 7:50 PM

Here is my situation.  Logos 6 ran fine until the computer was left on and it went into hibernation.  Had to restart the computer by shutting it down and starting it back up.  Since then, Logos appears to be starting. the Logos 6 Flash screen comes up for about a minute or less and then disappears.  I am not sure what to do.  I have attached the Log files per the wiki instruction.

Thanks in advance for any help.

8424.Logos Log Files.zip

Posts 2089
Randy W. Sims | Forum Activity | Replied: Mon, May 18 2015 8:14 PM

Try deleting the folder

C:\Users\Mark Martin\AppData\Local\Logos4\Data\jamfgp3q.1vh\UpdateManager

Posts 106
Mark Martin | Forum Activity | Replied: Mon, May 18 2015 8:41 PM

That appears to have taken care of the issue. Thanks so much.

Posts 2590
LogosEmployee

If this happens again, please make a copy of the UpdateManager folder before deleting it. That way we'll be able to take a look at it and try to figure out what was causing the problem and create a fix.

Posts 106
Mark Martin | Forum Activity | Replied: Tue, May 19 2015 10:40 AM

I may still have the deleted file in my "trashbox" on my other computer which was having the problem.

Posts 2590
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Tue, May 19 2015 11:02 AM

If you can find it, please email it to logosbugs@logos.com and reference this thread. Thank you!

Posts 106
Mark Martin | Forum Activity | Replied: Tue, May 19 2015 11:18 AM

Will do...

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