[resolved] Crash after latest beta install

Main window comes up for a moment and then crashes and almost feels like a corrupt layout. Log below. I've tried un-installing, then rebooting and re-installing. Same results.

4807.LogosLogs.mejohnso.20150528-222800.zip

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Fred Chapman

Can you start offline?

Mark Johnson

Fredc - no, same result after start disconnected.

Dave Hooton

Mark, I've notified Faithlife

Mark Johnson

Thanks Dave!

JT (alabama24)

I am not near my computer to read your logs... Are you on Mac or PC?

Mark Johnson

Mac

JT (alabama24)

Mac

i have no idea if it is related, but there is another Mac user with crashing troubles too. I have avoided downloading the beta... I guess I will wait a round!

Phillip Marshall

I've updated Logos 6 today, and it keeps crashing, as well. In four tries I have not been able to avoid a crash. I'm running Win 7 on a PC.

--Phillip Marshall

MJ. Smith

Welcome to the forums. Without logs (see the tagline of the post above yours), we aren't able to determine why it is failing.

Jack Caviness

I have avoided downloading the beta... I guess I will wait a round!

I have installed 6.4 Beta 1 on Mac OS 10.10.3 without any problems.

JT (alabama24)

I've updated Logos 6 today, and it keeps crashing, as well. In four tries I have not been able to avoid a crash. I'm running Win 7 on a PC.

Welcome Phillip - Sorry you are having troubles. [:s]

For clarification: You have posted in the desktop BETA subforum. Some thoughts:

If you are using the regular "stable" build of L6, you need to post a new thread HERE.
If you are using the beta version of Logos, you are in the right place, but you need to create your own thread. It isnt helpful to "jump in" on someone else's thread, especially since your issue may be unrelated. In any case, we are better able to help users when they have their own thread for issues. If you are using beta, please create a new thread HERE.
When you create a new thread, make sure to give it a useful subject line. In your case something like Crash when opening (Win 7) would be fine.
You will need to provide as much detail as possible and relevant. Logs will help (see my signature line)

JT (alabama24)

I have installed 6.4 Beta 1 on Mac OS 10.10.3 without any problems.

OK, OK. You twisted my arm. [:)]

Mark Johnson

Just a personal update. I un-installed again (yay AppZapper), falling back to the last stable release. Screens are up, and resources are downloading (only 14.64 Gb to go). Then i'll walk forward the beta update again.

R. H. Bellavance

How did you get back to the stable release? I've used my Time machine to bring me back to a more stable Logos but it still wants me to load the Beta version again (which doesn't work as it crashes before I can even open the home page).

I feel I have to wait for the next beta version to come out and then download directly from the website in order to open my Logos again. Sad days on my Mac.

1803.Beta crash on Mac.pdf

JT (alabama24)

How did you get back to the stable release? I've used my Time machine to bring me back to a more stable Logos but it still wants me to load the Beta version again (which doesn't work as it crashes before I can even open the home page).

I feel I have to wait for the next beta version to come out and then download directly from the website in order to open my Logos again. Sad days on my Mac.

1803.Beta crash on Mac.pdf

i respondEd in your original thread.

Mark Johnson

After clean 6.3 install, I set the default channel to beta, downloaded the upgrade to 6.4 b1, installed, and the crash occurred again. Logs attached below.

This is a different machine that I first reported. These logs are for my my laptop, not my desktop from the first report, but the behavior was the same. I am in IT, and tend to run with scissors, and had the beta running on both laptop and desktop. Doh....[:#]

4744.LogosLogs.mejohnso.20150531-075516.zip

Phillip Marshall

Sorry about that--I posted in the wrong forum. Thanks for your help! (or your 'hep' as we say in Texas!) I posted to the right place.