[resolved] bug: notes not displaying

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Posts 27
Tim Sikkema | Forum Activity | Posted: Wed, Jun 3 2015 6:49 AM

This morning I was going to insert a note to a note file I often use, but when I opened the note file it was blank (and it turns out that all my note files are blank). When I tried to add the note from the Scripture reference, it did nothing. When I tried to add it with the "Add note" button, that didn't do anything either. The notes are intact at documents.logos.com (including the blank notes that I added this morning but couldn't see). I can also hover over the note icons in the text and see the content that way, but cannot open the note to edit. 

I thought maybe I had something typed in the search box that wasn't turning up any results, but there was nothing there. 

I have restarted Logos, and that didn't help either. 

Any ideas? Logs attached.

7750.LogosLogs.20150603-094321.zip

 

Posts 3194
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Jun 4 2015 5:20 PM

What note documents are blank? If you go to documents.logos.com, and click on the note documents the few I looked at all looked correct. Does what you see in the app reflect what you see there? 

 

Posts 27
Tim Sikkema | Forum Activity | Replied: Thu, Jun 4 2015 5:47 PM

All the note documents I've opened are blank. I haven't opened every single last one, but just sampled a few recent ones and a few older ones, and I get nothing in the app. On documents.logos.com, it's all there, but in the app nothing at all shows up. 

I'm including two screenshots – one from documents.logos.com and the other from the app on my Mac. 

Posts 3194
LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, Jun 5 2015 8:30 AM

What does the "sync repair" command in your command bar get you? Type that into the command bar and choose it from the drop-down.

It should look like this

Run that command, wait for the sync arrows to stop spinning, and then check your notes again. 

 

Posts 27
Tim Sikkema | Forum Activity | Replied: Fri, Jun 5 2015 6:54 PM

After a long time of sync arrows spinning, I got an error message saying "An error occurred during synchronization, click to try again." I clicked and within seconds, it stopped spinning and the same error message came up. I restarted the app. Notes still aren't showing up. I'm now trying the sync repair once again FWIW. 

Posts 27
Tim Sikkema | Forum Activity | Replied: Fri, Jun 5 2015 7:41 PM

Sync repair completed successfully, but still no notes showing up. 

Posts 27
Tim Sikkema | Forum Activity | Replied: Tue, Jun 9 2015 6:46 AM

Any more thoughts on this?

Posts 29915
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Jun 9 2015 7:47 AM

Tim Sikkema:

Any more thoughts on this?

I would call customer service during business hours.

macOS, iOS & iPadOS | Logs |  Install

Posts 27
Tim Sikkema | Forum Activity | Replied: Tue, Jun 9 2015 11:32 AM

Well, I called tech support and then figured it out myself while I was on the line. Expanding the size of my window allowed me to see that "quotes" was selected instead of "full," "compact," or "split." That was an easy fix!

I guess the problem was due to a long note document title covering up that menu (on Mac anyway). My suggestion would be to put the menu over top of the title. 

 

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