[ACK] mac application crashes dock

Page 1 of 1 (16 items)
This post has 15 Replies | 1 Follower

Posts 13
Joey Chen | Forum Activity | Posted: Fri, Jun 5 2015 8:43 PM

I have a mac and logos 6 and a recent update caused an annoying bug.  When I click on my logos app that is in my dock, it restarts the dock (disappears and comes back) and my wallpaper changes.  The icon also goes from an application to a shortcut (little arrow on bottom left).  

Anyone else experiencing this?

Posts 27813
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Jun 5 2015 9:20 PM

There is a known issue in 6.3 which caused some funky things to happen. 6.4 should fix the issue. In the meantime, try deleting the dock icon and adding a new one by opening the app from the applications folder and then using the "keep in dock" feature. You will probably need to do this again once when 6.4 ships, but hopefully not again afterwards.

OSX & iOS | Logs |  Install

Posts 13
Joey Chen | Forum Activity | Replied: Fri, Jun 5 2015 10:00 PM

I tired that and also deleting the app and reinstalling (just the app not the books) and the issue keeps popping up.

Posts 27813
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Jun 6 2015 5:14 AM

Please provide logs and screen shots. See my signature line. 

OSX & iOS | Logs |  Install

Posts 10600
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Jun 6 2015 7:33 AM

Joey Chen:

I tired that and also deleting the app and reinstalling (just the app not the books) and the issue keeps popping up.

The alias indicator will keep coming back until you install 6.4 which will likely be released sometime around June 29. This problem has currently been fixed in 6.4 beta 3. I have not seen the Dock behave as you described in the original post.

Some users have unpinned Logos from the dock and launch the app from Spotlight. Type Cmd-Space, then start typing Logos in the search box. Hit Enter, and Logos will launch with a Mac-looking icon in the Dock.

Posts 13
Joey Chen | Forum Activity | Replied: Sat, Jun 6 2015 10:46 AM

alabama24:

Please provide logs and screen shots. See my signature line. 

https://www.dropbox.com/s/7n54q717nneaoy6/File%20May%2028%2C%209%2031%2030%20PM.mov?dl=0

I sent logs to tech support and didn't hear back

Posts 27813
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Jun 6 2015 1:48 PM

Joey Chen:
I sent logs to tech support and didn't hear back

...And you won't. Probably. FL's model of customer service is to first encourage users to utilize the forums, and secondly to call customer service. You aren't likely to get support by sending in logs unprompted by a FL employee.

Thanks for the video footage. I think you can use the paperclip icon to attach it... I'll try below. I think your best bet is to wait for 6.4 to come out (or to beta test it... normal warnings apply). If that doesn't fix your issue, we can make a more concerted effort to flag FL down with a new bug report. 

Click here to play this video

OSX & iOS | Logs |  Install

Posts 8085
LogosEmployee

Sorry that tech support hasn't gotten back to you.

I saw the video when it was forwarded to me last week. I don't know the cause and don't have any suggestions for a workaround, sorry. Tech Support may have been trying to gather more information or perform additional research before following up with you.

Posts 13
Joey Chen | Forum Activity | Replied: Sat, Jun 6 2015 3:57 PM

Should I try uninstalling completely?  Where can I find instructions for that?

Posts 234
Charles | Forum Activity | Replied: Sat, Jun 6 2015 5:20 PM

Joey Chen:

Should I try uninstalling completely?  Where can I find instructions for that?

I wouldn't uninstall Logos and reinstall.  Just launch the Logos 6 app from your Applications folder instead of the Dock.  The 6.3 update has caused several things that were formerly working to stop working for Mac users.  They should be fixed with the next update.

In Christ,

Charles

2017 27" iMac 5K, Mojave, 10.5" iPad Pro, iPhone 7+, iPhone 8, iOS 12.0, Catalina beta, iPadOS Beta  

Posts 94
Ben Bush | Forum Activity | Replied: Sat, Jun 6 2015 8:22 PM

Any idea when the next update will be?

Thx!

Posts 10600
Forum MVP
Jack Caviness | Forum Activity | Replied: Sun, Jun 7 2015 3:47 AM

Bened:
Any idea when the next update will be?

Based on FL's announced 6-week release cycle, 6.4 should be available to the Stable Channel around June 29.

Posts 13
Joey Chen | Forum Activity | Replied: Wed, Jun 10 2015 4:57 PM

6.3 SR-2 still has the same issue

Posts 27813
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jun 10 2015 4:59 PM

Joey Chen:

6.3 SR-2 still has the same issue

the fix is in 6.4, not 6.3

OSX & iOS | Logs |  Install

Posts 13
Joey Chen | Forum Activity | Replied: Fri, Jul 10 2015 2:47 PM

just got the new 6.4 update SR-3 and it's fixed

Posts 27813
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Jul 10 2015 3:52 PM

Glad to hear it! Smile

OSX & iOS | Logs |  Install

Page 1 of 1 (16 items) | RSS