Today the phone operator hung up on me because I was upset that customer service has never solved by problems. I write to customer support and don't get answers. I call customers support wait on line forever and are told they will send me a email with instructions. I can't sign into the program but I can sign into the web site. The programs says "unable to connect to logos.com." So the program can't connect to their own web site. Anyway, the instructions basically tells me to disable by firewall. What world do they thing we are living in? After spending literally thousands of dollars on a program they keep telling me I need to spend more and get more training because the problems I find they can't fix. I'm fed up and would gladly remove this program for refunding 1/2 of the money I've spend. For a Christian organization I have trouble understanding the ethics of this company. I have often found when I have problems with other programs they quickly take over the computer and while I watch fix any problems -- usually it's with their program and the way it installed. BibleWorks does what it does much better than logos does what it attempts to do.
Pastor V.E. Kirkpatrick