Crash, Will not open

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JT (alabama24) | Forum Activity | Replied: Tue, Jun 30 2015 7:57 PM

Welcome! Sorry you are having troubles. Tongue Tied

First, you haven't described what is going on. I am not sure what you mean by "crash," but your logs aren't recent and not what we need. 

Have you updated to 6.4? If you are genuinely having a crash, you will need to enable and post logs per the instructions in my signature line. If you are simply having troubles opening the app, it may be due to an issue with 6.4. If so, try opening the app via the applications folder rather than the dock.

macOS, iOS & iPadOS | Logs |  Install

Posts 2
Curtis B | Forum Activity | Replied: Wed, Jul 1 2015 9:02 AM

Thanks for the info. I opened Logos from the Application folder, rather than the dock, and it worked. Previously it would not even open the sign in window. Much appreciated. :)

Posts 3
something very similar happens to me, but when a try to open it from the applications folder it didn`t open anyway
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Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jul 1 2015 10:34 AM

Luis Mariano Reyes Arellano:
something very similar happens to me, but when a try to open it from the applications folder it didn`t open anyway

Please create a new thread and explain your issue clearly. If you are having a crash, please enable and post logs. See my signature line for a link to instructions. 

macOS, iOS & iPadOS | Logs |  Install

Posts 2
Matthew Allen | Forum Activity | Replied: Wed, Jul 1 2015 11:58 AM

Launching the program off the dock will not work for me either. It just hangs up. The word Logos appears in the top left corner, but nothing else. The program appears to be working, but nothing comes up on the screen.

However, I was able to successfully open the program by going to the app folder and clicking on the program from there.

Not sure what's going on.

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Lynden Williams | Forum Activity | Replied: Wed, Jul 1 2015 12:02 PM

Welcome to the forums Matthew. I assume that you are on a Mac. If so, can you close it, create a shortcut to replace the old one (if Logos does not do it automaticaly) and then use it to Launch the software and let us know the results?

Lynden Williams Communications

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JT (alabama24) | Forum Activity | Replied: Wed, Jul 1 2015 2:04 PM

Welcome Matthew! Smile

Matthew Allen:
Not sure what's going on.

As has been stated elsewhere, a change took place between 6.2, 6.3 and now 6.4. The technical details are unimportant to most of us, but it will require creating a new dock icon. Simply delete the old one and create a new one by right clicking on the icon when running from the applications folder.

macOS, iOS & iPadOS | Logs |  Install

Posts 3

I update to the new version and now is working, thanks!

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