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This post has 42 Replies | 2 Followers

Posts 50
Jan Áki Andreasen | Forum Activity | Posted: Fri, Jul 10 2015 4:02 AM

Ever since the version 4.6.3 update, I haven't been able to use the Exegetical and Passage Guides. 

All I get is error message:

"Reference could not be located issue". 

It renders my most used function in Logos useless. 

What should I do to solve this issuse?

Posts 27553
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Jul 10 2015 4:43 AM

It is working for me, but I am on beta. Can you confirm that you have an internet connection when trying to perform the guide? Also, what language do you have set? I am just wondering if there is a mismatch there.

OSX & iOS | Logs |  Install

Posts 1134
Juanita | Forum Activity | Replied: Fri, Jul 10 2015 5:19 AM

Just checked all my guides.  They work.  FYI.  On latest app.

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Fri, Jul 10 2015 5:30 AM

I use it every day without any problems, and haven't changed any thing, except letting Logos update it self.

My Logos is English and it has constant internet connection, both wifi and cellular. 

App info

version: 4.6.3071

Display driver: 2015-03-06T00:00:00Z

Posts 27553
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Jul 10 2015 12:16 PM

Can you give us a screen shot of what guide (with syntax) you are trying to run?

OSX & iOS | Logs |  Install

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Fri, Jul 10 2015 3:27 PM

The above screen shot is the only screen I get when I try to run the guides. It won't even allow me as far as to type any syntax. 

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Jul 10 2015 4:49 PM

Jan,

Please use the "Report a Problem" item in the Help panel so we can take a look at your device logs.

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Sat, Jul 11 2015 12:53 AM

That's already done, Kevin. 

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Jul 13 2015 12:07 PM

I'm unable to reproduce this issue, but your logs did seem in indicate you had cancelled resource downloads.  How many resources do you have downloaded locally and did you happen to cancel that process?

When you installed 4.6.3 was it a fresh install or an upgrade?

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Tue, Jul 14 2015 4:25 PM

I have 3558 resources downloaded. I haven't cancelled any downloads, but there are a few resources that won't download; but that has never affected the use of the app. 

The installation was an update through the AppStore. 

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Fri, Jul 17 2015 7:12 AM

I tried to delete and reinstall the app, and download the whole library again. 

It didn't change anything - I still get same error. 

I I did a new report on the error in the app. 

Can any one help me?

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Jul 20 2015 1:39 PM

Jan,

What language is your device set to use - English?

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Jul 23 2015 7:59 PM

Jan,

I saw your Customer Service report - we need to know what language your device is set to use.  Is your device set to English or something else?

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Thu, Jul 23 2015 11:09 PM

My iPhone 6 plus is set to Danish, and my Logos is set to English. 

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Jul 24 2015 11:45 AM

Jan Aki Andreasen:

My iPhone 6 plus is set to Danish, and my Logos is set to English. 

As you surmised, it appears that something in the apps changed in how Guide references are resolved and/or how they are added to the History stack, we're not yet exactly sure.  The only workaround I can find at the moment is to change your iPhone to English.

I will write up a case for the dev team, sorry about the issue.

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Wed, Aug 19 2015 12:18 AM

Hi Kevin :-)

Would you have any further information on how it's going at the dev team?

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Aug 21 2015 1:25 PM

Hi Jan,

The issue hasn't yet been fixed but I'll mention it again to them.

Posts 2
Jonghyun Choi | Forum Activity | Replied: Wed, Aug 26 2015 7:55 PM

Hi Kevin

I am Jonghyun from Korea.

I have same problem. Though, when I change to english language, It works well.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Aug 27 2015 12:05 AM

Hi Jonghyun,

Thank you for reporting this.  There are two issues here - one small, and one quite large.

1) Before version 4.6.3, Jan didn't see any problems using the Exegetical or Passage Guides when his iOS device was set to a Danish locale (Jan, please correct me if needed).  After installing 4.6.3, Jan reported the problem.  This is the first (small) issue, because Danish was formerly supported in this particular case and we should be able to fix it without much effort.

2) The second issue is supporting the Exegetical and Passage Guides in Korean (or Chinese, Japanese, etc.) - to my knowledge this has not yet been supported.  We are working on adding additional language support.

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Thu, Aug 27 2015 1:08 AM

No need for correction - you got it right, Kevin :-)
Sounds good: "fix it without much effort" - soooo, a solution is coming soon? ;-)

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