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This post has 42 Replies | 2 Followers

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Aug 27 2015 1:55 AM

Jan Aki Andreasen:

No need for correction - you got it right, Kevin :-)
Sounds good: "fix it without much effort" - soooo, a solution is coming soon? ;-)

Oh dear...!  I discussed this one today with James and we know it used to be an issue but then was fixed - but it came back.  Software seems so easy but it's really not. I might have misspoke but please know that we are very aware of this issue as more languages are being added to our apps.

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Sun, Sep 20 2015 11:19 AM

Dear friends at Faithlife/Logos :-)

Any news on this issue?

I'm currently running version 4.6.46101, but have not seen any fix to the problem, so fare.

It's kind of painstaking, because I can't use the Passage or Exegetical Guide - and I really, really need them!

Please let me know how fare you have come in solving the issue.

Thanks for all your great work for the Lord! :-)

Yours in Christ

Jan :-)

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Sep 21 2015 11:35 AM

Hi Jan,

I just asked the dev team about this issue - a case already exists but it is not yet resolved.  This issue happened once before so we hope to get a fix in with the next release.

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Mon, Sep 21 2015 11:48 AM

Thanks Kevin :-)

I'm sorry to keep on bothering your guys with this issue - please forgive me.

Jan

Posts 5
Stanislav Lanc | Forum Activity | Replied: Mon, Oct 19 2015 2:55 PM

Hi Kevin

I am Stanislav from Czech republic.

I have same problem. Does not work Passage Guide or Exegetical Guide,  both exclusively from Genesis to the book of Leviticus but not in other books.

Though, when I change to english language, It works well.

Posts 5
Stanislav Lanc | Forum Activity | Replied: Thu, Oct 22 2015 3:50 AM

Correcting:Passage Guide does not work or Exegetical Guide only from Genesis to the book of Leviticus, but not in other books.

Posts 57
Pavel Kostecka | Forum Activity | Replied: Thu, Oct 29 2015 11:11 PM

Exactly the same problem. iOS 9,1 set to Czech UI, Logos 5.0.1 English. Yes, this issue was there about 1 or 2 years ago.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Oct 29 2015 11:44 PM

We are aware of this issue and apologize that it is not yet fixed. 

Posts 5
Stanislav Lanc | Forum Activity | Replied: Thu, Nov 12 2015 3:00 PM

Today update to 5.0.2. and the problem remains. Crying

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Tue, Mar 1 2016 12:29 PM

Dear friends at Faithlife/Logos

July 10 2015 I made Faithlife aware of this problem, and since then several others from non-English countries has reported the same problem.

The problem arose with the 4.6.3071 version of Logos, and now I’m using the 5.1.30022 version, and the problem still remain.

8 months is a VERY long time to wait, taking in consideration that I/we actually pay for this function to work in the app.

I’m not trying to be offending, but my patience is tested here, dear friends.

Could you PLEASE make this a priority?

Sincerely Yours

Pastor Jan

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Mar 1 2016 4:59 PM

Hi Jan,

This issue sort of dropped off the map so I'm glad you posted again.  We had a couple of cases already but they hadn't been prioritized.

We believe this issue can be fixed on the server side without having to install a new version of the apps. The tentative plan is to deploy the fix sometime tomorrow, if possible.

I will report back on this thread once the deployment is complete.  Thank you for being so patient and we apologize for taking so long.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Mar 1 2016 10:47 PM

Jan,

We have deployed a fix that we think should solve the issue for you, Pavel and Stanislav but possibly not for Jonghyun (yet).

If possible, please try again and let us know how the Exegetical Guide, Passage, Guide, etc. are working for you.

Posts 5
Stanislav Lanc | Forum Activity | Replied: Wed, Mar 2 2016 3:18 AM

The problem still remains. I suspect it is related to the transfer of names of biblical books into the national languages. If I'm not mistaken, previously, were the names of biblical books in English. But I'm not sure now.

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Wed, Mar 2 2016 3:35 AM

My experience matches that of Stanislav.

  1. The problem still remains: the Passage Guide and the Exegetical Guide keep saying: “Sorry, that reference could not be located – OK”
  2. I see that LOGOS now display the Biblical Books in my native tongue (Danish); but I don’t think that’s the problem, because the problem was around before that change.

A few comments on the use of guides in the Logos app.

  1. When using the Topic Guide, and you use the drop-down-menu in the upper right corner, you get the option to choose Books and Verses from the Bible.
    But, that doesn’t make sense, since a Bible verse cannot be a Topic, only words can.
  2. When using the Bible Word Study Guide, you rightly don’t get that drop-down-menu, as mentioned in the Topic Guide issue.

On the "Bible! vNext" app, 5.1.393 version, (TestFlight) the problem is there too.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Mar 2 2016 10:10 PM

Jan,

We thought we had this fixed but it isn't. I personally tested it but the test platform I used seemed to be at fault and I didn't test it completely... I apologize.  I later tested it more thoroughly and realized the fix wasn't there.

I won't forget about this one again until it is fixed.

Posts 57
Pavel Kostecka | Forum Activity | Replied: Mon, Mar 7 2016 1:34 AM

As for me, the issue persists. Both, iOS and Logos are of newest version, no beta installed, UI set to Czech.

BUT,  After swithching iPd UI to English for teting purposes, the issue is GONE. But, understand me, I want to use iPad in my language. This workaround is not acceptable for me.

Posts 21920
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Mar 7 2016 1:54 AM

Hi Pavel

Pavel Kostecka:

As for me, the issue persists. Both, iOS and Logos are of newest version, no beta installed, UI set to Czech.

BUT,  After swithching iPd UI to English for teting purposes, the issue is GONE. But, understand me, I want to use iPad in my language. This workaround is not acceptable for me.

In Kevin's post above he acknowledged that the problem is still present - so it is recognised.

Graham

Posts 50
Jan Áki Andreasen | Forum Activity | Replied: Mon, Mar 7 2016 2:23 AM

Kevin, sometimes I find myself serching for a "Like"-button Yes on the forum - guess Facebook is shaping my world more than I like Wink

Thanks for taking care of this issue - God bless you, dear brother in the Lord Big Smile

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Mar 7 2016 9:09 AM

Pavel Kostecka:

As for me, the issue persists. Both, iOS and Logos are of newest version, no beta installed, UI set to Czech.

BUT,  After swithching iPd UI to English for teting purposes, the issue is GONE. But, understand me, I want to use iPad in my language. This workaround is not acceptable for me.

Yes, we understand this is not a practical workaround and there is already a case to resolve this issue.  We're still working on it.

Posts 57
Pavel Kostecka | Forum Activity | Replied: Mon, Mar 7 2016 11:16 PM

Thank you, Kevin. My last post was considered as a feedback that the issue persists, not a complaint. Smile

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