BUG: Indexing problem now exacerbated by Logos Now.
I have posted this before and have called tech support and there has been no real solution, not (apparently) root cause analysis.
Indexing on both my desktop (Lenovo) and my tablet PC (not tablet device, this is s full Windows-Intel computer - ASUS) both running Windows 8.1 pro x64 with all latest patches.
The issue is that the indexer seems to just stop when doing the partial, adding resource indexing. I expect the indexer to run every time I get a new resource, and that is something that regularly happens for me. But since it never actually completes, I find that I have to either relaunch Logos over and over until it “takes”, or just skip it and bit the bullet to rebuild the index, causing a hit on performance for my computers for a couple days.
The problem has been escalated for the last few months and I didn’t make the connection till late last month. I have subscribed to Logos Now and so with the resources I choose to add and with the resources LN adds, along with all the L6 updates, my systems seem to always be in a state of indexing.
Since I have had no real answers for the indexing issue and even with tech support, always seem to have to just do a full rebuild, I feel that I am now being forced into having to unsubscribing from a paid service that I believe is a great asset (otherwise) to my Faithlife, Logos software.
I love my L6, but this is pretty frustrating that I have many tens of thousands of dollars invested in a tool, and can’t seem to get it to work the way it is supposed to (as I understand it).
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Frequency of indexing may be affected by Logos Now (once a month!) but it is not the root cause**. And you can regulate the frequency with the Automatically Download Updates setting = NO e.g. download every three days or whenever it is convenient - even moderate your buying sprees.
** I don't experience the issue as a subscriber. Faithlife still haven't been able to find the root cause, but frequency of indexing may be a factor.
Dave
===Windows 11 & Android 13
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If you upload indexing logs, we might be able to get to the root of the problem. It's odd that it's happening on both machines, though. (I know you said you've posted about it before, but I looked through your recent posts, and couldn't find them.)
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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turning on logging so I don't forget when it happens again. systems finished full rebuild today.
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Mark Barnes said:
If you upload indexing logs, we might be able to get to the root of the problem. It's odd that it's happening on both machines, though. (I know you said you've posted about it before, but I looked through your recent posts, and couldn't find them.)
here is the zip from the ASUS :3683.ASUS Index Crash.zip
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the indexing from a recent purchase seems to be indexing on the Lenovo desktop (this time). it doesn't happen as often on the desktop - especially just after a full index rebuild. but it does the same thing after a time of resources being added. i can attach the logs for the desktop if it is needed, but again, it is not failing (this time). I will leave logging on in case other resources and it crashes the indexer later.
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It's possible that these errors are caused by bad file security settings (permissions). If so, following the instructions to reset file permissions will hopefully clear it up: https://www.logos.com/support/logos5/windows/error-writing-to-file
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thanks. Though I have not received any permissions issues, I will still follow the suggestions: I have done this so many times, I have it memorized. I purposely did not restart Logos again, yet on that computer. should I try again? any pointers in the logs?It's possible that these errors are caused by bad file security settings (permissions). If so, following the instructions to reset file permissions will hopefully clear it up: https://www.logos.com/support/logos5/windows/error-writing-to-file
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Brent Hoefling said:
I have done this so many times, I have it memorized.
Why have you done it in the past? Have you had previous file security problems? (Just trying to figure out if there's some background that could be relevant to this indexing problem.)
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no. have not had security probs at all (except back in the days of libronix and MS vista). but that is always the first thing that is suggested that I try when discussing this issue.
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well... I thought the Lenovo (desktop) completed. it appeared to count through 100%, though the last I actually saw it before doing something else was about 65% or so. so, I restarted Logos, just to be sure, and sure enough, it is reindexing again. (currently "preparing library"). will get logs for the desktop as soon as the status changes, and I shut it down...
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ASUS logs after doing the ownership rebuild (though I am sure it didn't need it)0143.ASUS Index Crash.zip
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the lenovo desktop logs, though the issue seems to be a bit different, i wonder if it is similar problems.. The Lenovo keeps trying to reimage (blue circle, with a one in it. screen shot clip included in the zip), and then goes away after a few minutes each time I restart L6.1122.Lenovo Logos Logs.zip
it doesn't seem to have the same number of log files as the ASUS has...
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Brent Hoefling said:
ASUS logs after doing the ownership rebuild (though I am sure it didn't need it)0143.ASUS Index Crash.zip
Please open the "D:\Users\Brent\AppData\Local\Logos5\Data\maffnts0.lbw\LibraryIndex" folder in Explorer. Delete all files with the name "index-build". This may allow the merge to proceed.
If you're still having problems, it may be simplest to just delete that "LibraryIndex" folder. (This may take a long time to reindex everything.)
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Brent Hoefling said:
the lenovo desktop logs, though the issue seems to be a bit different, i wonder if it is similar problems.. The Lenovo keeps trying to reimage (blue circle, with a one in it. screen shot clip included in the zip), and then goes away after a few minutes each time I restart L6.1122.Lenovo Logos Logs.zip
Looks like indexing completed successfully on the desktop.
The blue circled (1) notification is a problem that's been noted by a couple of other users (on a different thread). This is a different problem that we're looking into.
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Thank you. I appreciate the continued "eye" on the situation.Looks like indexing completed successfully on the desktop.
The blue circled (1) notification is a problem that's been noted by a couple of other users (on a different thread). This is a different problem that we're looking into.
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I will try this after church today. I am sure that it will work for now, as I have done this before.Please open the "D:\Users\Brent\AppData\Local\Logos5\Data\maffnts0.lbw\LibraryIndex" folder in Explorer. Delete all files with the name "index-build". This may allow the merge to proceed.
If you're still having problems, it may be simplest to just delete that "LibraryIndex" folder. (This may take a long time to reindex everything.)
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Thought I would make a shortcut this morning so that I can quickly access this location following service. When I go to the noted UNC path, there are no files labeled *index-build*.*Please open the "D:\Users\Brent\AppData\Local\Logos5\Data\maffnts0.lbw\LibraryIndex" folder in Explorer. Delete all files with the name "index-build". This may allow the merge to proceed.
If you're still having problems, it may be simplest to just delete that "LibraryIndex" folder. (This may take a long time to reindex everything.)
when I launch L6, it does attempt to start the indexer, and then quits as noted previously.
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Just for clarification where I am at this point with these. Apparently the Desktop did complete, and there is another issue that is being addressed elsewhere. SO I am leaving it out of the equation for now.
The ASUS tablet PC still is not completing supplemental index. I KNOW I can tell it to do a rebuild, but I am leaving my L6 crippled at this point so that root cause analysis can be performed as possible, since this is an ongoing issue with both my computers.- the basic symptom: supplemental indexing fails when resources are added to my library.
- full rebuild of index always works.
- it is my observation, though not "proven" that the symptom seems to get "worse" the more resources are added. (Currently the desktop completed supplemental index, but at some point when more resources are added it will fail and do exactly what the Tablet PC is doing)
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still no supplemental index completion. I have tried launching several times since yesterday. It is hard to go this long, knowing it is "broken". I will try to hold myself back from full index rebuild for as long as I can, while waiting.
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Show us a screenshot of the LibraryIndex folder in Explorer.
Dave
===Windows 11 & Android 13
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I had it on all day. it appears to have indexed. but now, of course I doubt it's accuracy. when I launch this evening,
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Update. I added a new book to my library. and what do ya know. supplemental indexing stopped.Dave Hooton said:Show us a screenshot of the LibraryIndex folder in Explorer.
and the logs again, in case....
also as a point of note, yesterday I verified full control (ownership) users permissions for -
\Users\Brent\AppData\Local\Logos50 -
Well, still broken this morning.
started up the computer, the Logos Indexer started (I had not yet launched L6). I just let the computer sit for a while, then checked back after about 15 minutes. as previously, when I checked the taskbar, and my mouse hit/hovered the indexer icon, it disappeared. At this point, I then went ahead and launched L6.
As has been the case recently, the blue circle with the (1) in it shows up, but initially when I hover it, it doesn't show any pop ups. as soon as the indexer starts in the taskbar (~5 minutes later):
The blue circle the starts to show percentage complete for indexing when mouse is hovered.
the index folder then looks like this:
though it seems to have started, the (1) and the taskbar indexer icon both show 0% complete for 15 minutes, then i noticed the (1) and the index icon disappeared. and the index folder (above) now only shows the regular files as previously provided.
While it is possible that it did a supplemental index when I launch L6, it does the same thing as above shows the (1), starts the indexer, then stops. - leaving me feel uneasy that it is in a normal state.
EDIT - adding logs again...1586.ASUS Index Crash.zip
also, since I noticed something about disk space, I have over 20 gig free on the
volume and over 4 gig free on the OS/C: volume.0 -
Thanks for all the helpful information, and thanks for your patience! The developer who has been looking at this problem is currently out of the office, but we've added some notes to the case so he can take a look when he gets back.
Andrew Batishko | Logos software developer
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wow, thanks for the update. if there is anything else I can provide, please let me know.Thanks for all the helpful information, and thanks for your patience! The developer who has been looking at this problem is currently out of the office, but we've added some notes to the case so he can take a look when he gets back.
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We aren't sure, but suspect it could be a conflict with another program on your system that is opening these files while Logos is using them (and causing a conflict). Do you have anti-virus, real-time backup, desktop search, or any other programs you can think of that might be watching for changes to files on your disks? If so, which ones?
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We aren't sure, but suspect it could be a conflict with another program on your system that is opening these files while Logos is using them (and causing a conflict). Do you have anti-virus, real-time backup, desktop search, or any other programs you can think of that might be watching for changes to files on your disks? If so, which ones?
- AV - Mcafee All Access - Total Protection. verified it wasn't doing a scan during indexing in any of the above described times. I have the free version of MalwareBytes also, and so it doesn't do anything unless I launch it, so not running.
- Real Time backup. not really. I have Dropbox, but it is a folder in My Documents - it is peer, but not part of the Logs data files structure. Same with OneDrive and iCloud; they are not even close to that directory structure. In fact, I am careful to not even backup that appdata folder since L6 will rebuild it if/when I need a reinstall.
- No desktop search or other indexing, except the built in indexing function. I just now excluded that directory structure from indexing. it is possible that was the culprit, though in my opinion, highly unlikely.
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Launched L6 11:10
updated resources:
11:27- resources jumped to 29 updates...
~11:30 indexer crashed (no longer shows in task bar)
11:34 closed L6; 11:35 - launched L6
11:37 indexer starts:
11:39 - now says 23 resources updated? (weird)
~11:40 Indexer crashes/closes
11:43 - latest logs:
4073.ASUS Index Crash.zipEDIT: by the way, I also subsequently tried launching L6 as administrator, made no difference.
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interesting point of note this afternoon. I needed my Logos fix, but before I launched, I wanted to check the permissions again. So I changed ownership to myself again (even though it shows my ID as owner), and when it completed, right away, launched L6.
this time, it seemed to perform the supplemental index! Once again, I am not really sure, but the indexer didn't seem to crash - the blue (1) stayed on 0%, but the indexer icon in the taskbar didn't crash/disappear. After a period of time, sorry, I wasn't keeping track - the blue (1) went away, and the indexer icon went away. (I never actually saw it change from 0%)
Since the blue (1) doesn't go away when the indexer crashes, I wanted to verify. I closed L6, and when it was done synchronizing, I launched it again. This time the blue (1) came up, but went away after a minute or so (I understand this is being addressed elsewhere), but the indexer didn't start at all. I checked the logs (enclosed), and as far as I can tell, it did complete, but I do not know for sure if I am reading it correctly.
any analysis or ideas of root cause? next time I get a resource update, I will try to remember to re-own the directory first to see if that makes it go.
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Brent Hoefling said:
I checked the logs (enclosed), and as far as I can tell, it did complete, but I do not know for sure if I am reading it correctly.
The Indexer did complete normally!
Dave
===Windows 11 & Android 13
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Thanks Dave for the confirmation, though still no root cause yet.
an addendum to this issue that I am not considering closed: you remember the Lenovo I mentioned earlier in the thread? yea that one, the desktop. well with the recent resource updates, it too stopped and crashed, as I predicted when more resources were added/updated.
After trying to launch and relaunch L6 several times and having the indexer close, I decided to follow the hunch from the ASUS troubleshooting. I "re-owned" the logos 5 folder and all sub folders, then launched L6. and sure enough, the indexer started and completed (though as with the ASUS, it didn't show over 0% complete, but it did "end", so as with the ASUS, that may be something the engineers need to look at along with the blue (1) issue. (no logs for the Lenovo at this point, as I am writing this from my ASUS at work)
And of course, there is no root cause discovery on either one. point of note that the user ID that i use to "re-own" on both is the same one, as it is my microsoft email user ID that I use to authenticate to my computers and sync between. (windows 8 and all that)
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Interesting.
[:D] As has happened previously. once the indexer completes, focus has apparently been lost to this issue - well, at least until it happens again next month when I complain of the same issue.
Seriously though, I don't mean to be a whiner, but I have been through this several times now. I find it difficult to believe that I am the only one having these kinds of challenges. especially when I can reproduce the issue and the workaround solution.
I am certain that I shouldn't have to reestablish file ownership permissions each time there is need for a new supplemental index. I do appreciate all the assistance and help with this issue, so I don't want you to think that I am not grateful for that.
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Sorry for the lack of updates, but we are working on trying to reproduce and fix this problem in-house.
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Update: We've added some code in 6.5 Beta 3 that may fix this issue. I normally don't recommend updating to the beta to try to fix a problem (see warnings: https://community.logos.com/forums/t/52967.aspx) but since you have another computer running the stable version it could be worth it in this case, especially if your feedback allows us to fine-tune the fix during the 6.5 beta.
To install the beta, see the download links in this post: https://community.logos.com/forums/t/52967.aspx
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thank you, i appreciate the updates. will give it a try...
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6.5 beta 3 installed.
then my prepub mobile:Ed classes were released, and it's indexing! Though the blue circle has a 2 in it and it says both:
Preparing library
Your library is indexing nn%and when I hover the indexer icon in task tray, it stays there, and doesn't go away (also displays percentage complete).
edit: just changed to blue (1), and still counting percentage (supplemental, as the count is pretty fast for 4 resources - it takes an hour or so to tick off a percentage when doing a full index rebuild.)
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had some non-dataset resource updates this morning, and i didn't see the indexer start at all. how can I verify that I have full index without manually starting a rebuild index? (still using the last beta3, above)
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