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Posts 1993
Donnie Hale | Forum Activity | Posted: Tue, Jul 14 2015 5:54 AM

My Faithlife Bible app forced me to log in this morning. I'm not sure why. I note that the forum site also forced me to log in as well.

Anyone know why this happened? I haven't seen anything in the forums explaining what might have happened.

Thanks,

Donnie

Posts 9627
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Bruce Dunning | Forum Activity | Replied: Tue, Jul 14 2015 6:00 AM

I too had to sign in today and a number of other uses said they did too. So far we don't know why but it was obviously some sort of system update.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 1586
John Kight | Forum Activity | Replied: Tue, Jul 14 2015 6:32 AM

Here is an additional thread as well:

https://community.logos.com/forums/t/113006.aspx 

For book reviews and more visit sojotheo.com 

Posts 3771
Francis | Forum Activity | Replied: Tue, Jul 14 2015 8:44 AM

I believe that this is to confirm to new regulations with regard to user permissions. You may have noticed that it gave permission to Faithlife to use user information. It seems also consolidated under the Faithlife banner.

Posts 1993
Donnie Hale | Forum Activity | Replied: Tue, Jul 14 2015 10:03 AM

Francis:
I believe that this is to confirm to new regulations with regard to user permissions. You may have noticed that it gave permission to Faithlife to use user information. It seems also consolidated under the Faithlife banner.

A reasonable explanation... But I would really like a definitive answer from FL. I had to sign in to the Bible app on iPad and on iPhone. Plus, I had to sign in on the forums site *and* on www.logos.com. Neither of those sign-ins surface any kind of agreement.

-Donnie

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jul 14 2015 11:01 AM

Donnie Hale:

My Faithlife Bible app forced me to log in this morning. I'm not sure why. I note that the forum site also forced me to log in as well.

Anyone know why this happened? I haven't seen anything in the forums explaining what might have happened.

Thanks,

Donnie

There was a login bug and part of the fix required all tokens to be invalidated.  Sorry about the resulting re-login.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jul 14 2015 11:02 AM

Francis:
I believe that this is to confirm to new regulations with regard to user permissions.

This is not the case and there are no "new regulations".

Posts 3771
Francis | Forum Activity | Replied: Tue, Jul 14 2015 11:16 AM

I mentioned this because I have noticed that across the board websites are systematically and more visibly asking for permissions now and I seem to remember there was a permission asked with the sign-on today whereas former sign-on procedure did not include one. I supposed it was not a coincidental happening across the net...

I am not sure about US regulation but cookie regulation has changed in the EU since 2012. See https://en.wikipedia.org/wiki/HTTP_cookie#EU_cookie_directive

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jul 14 2015 1:22 PM

This was also not the case, no new permissions were added.

Posts 121
ManilaDave | Forum Activity | Replied: Tue, Jul 14 2015 3:42 PM

I have most of my library downloaded on my iPad - 3,000 plus volumes. They are no longer downloaded as a result of the forced log in. there is now a time and an internet cost factor as a result of your bug

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jul 14 2015 4:04 PM

ManilaDave:

I have most of my library downloaded on my iPad - 3,000 plus volumes. They are no longer downloaded as a result of the forced log in. there is now a time and an internet cost factor as a result of your bug

That is unfortunate.  Bugs do happen despite our best intentions.  As always, I strongly recommend that nobody download thousands of books locally to their device unless absolutely necessary (i.e. they are without any access to the internet for a lengthy amount of time and will need every single one of those thousands of downloaded books during that time).  

I personally think we should have removed the "Download All" option long ago because it has the potential of misleading customers into thinking it will improve the mobile experience or speed up the app.  To the contrary, it has mostly caused anguish for customers who might have to re-download thousands of resources should something go wrong (like happened last night).

Posts 1216
Matt Hamrick | Forum Activity | Replied: Tue, Jul 14 2015 4:28 PM

I like the Download All for an author's works when I search for author, I don't use it otherwise but if you remove it I can live with that.

Posts 3771
Francis | Forum Activity | Replied: Wed, Jul 15 2015 1:54 AM

Kevin Byford (Faithlife):

This was also not the case, no new permissions were added.

I had never seen this before yesterday (the parts highlighted in yellow in the picture below):

Posts 2830
Don Awalt | Forum Activity | Replied: Wed, Jul 15 2015 6:33 AM

I think I noticed another symptom, on both computers I had the red exclamation point where sync was - I manually tried sync and the '!' would almost immediately come up. I exited, restarted Verbum, was prompted to log in, and the sync worked fine immediately and from that point on. It seemed this locked out syncing because I had to log in again, it would have been nice if Faithlife would have warned people about this.

Posts 1142
Juanita | Forum Activity | Replied: Wed, Jul 15 2015 7:30 AM

Francis:

Kevin Byford (Faithlife):

This was also not the case, no new permissions were added.

I had never seen this before yesterday (the parts highlighted in yellow in the picture below):

Francis, I think you have a point--I had not seen this before yesterday.  I balked at filling it out, re-started my computer and realized that I had to fill it out and authorize to get Logos to load.

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Matthew C Jones | Forum Activity | Replied: Wed, Jul 15 2015 7:35 AM

Juanita:
Francis, I think you have a point--I had not seen this before yesterday.  I balked at filling it out, re-started my computer and realized that I had to fill it out and authorize to get Logos to load.

Could this be an effort to prevent software piracy?

Logos 7 Collectors Edition

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jul 15 2015 11:32 AM

Francis:

Kevin Byford (Faithlife):

This was also not the case, no new permissions were added.

I had never seen this before yesterday (the parts highlighted in yellow in the picture below):

Ah, I see what you mean and I stand corrected.

This is related to the new single sign-in feature we shipped for all our websites.  Sign in should happen automatically for all of our sites unless your are not signed in on any of them.

The only time you would see this dialog is if you changed your password on a different device or explicitly signed out of the current site, or (as happened Monday night) we invalidated all tokens to fix a sign in bug (a bug we didn't intend to happen).

So, should you see the above dialog it's related to a new feature and the only new "permission" is to allow one Faithlife site to access another Faithlife site; this is required for single sign-in to work.  This has nothing to do with software piracy, new regulations, etc.

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Forum MVP
Bruce Dunning | Forum Activity | Replied: Wed, Jul 15 2015 6:53 PM

Kevin Byford (Faithlife):
This is related to the new single sign-in feature we shipped for all our websites.  Sign in should happen automatically for all of our sites unless your are not signed in on any of them.

I like this new feature.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jul 15 2015 7:13 PM

Bruce Dunning:
I like this new feature.

Me too, I will let the server team know.!

Posts 6
Matthias Chiang | Forum Activity | Replied: Thu, Jul 16 2015 3:11 AM

I have he same problem as well. All my books in mobile iOS tablet/phone are gone!! This is not the first time Faithlife has invalidate the tokens. Every time when they force you to login, somehow for a group of people, the link to the downloaded books are removed and software simply crashed. I have to delete and reinstall and thereafter spent days to download my books so that I can bring with me to the fields that have with no data connection, Before Faithlife, I was using Logos without much problem. Now since the change to Faithlife, my faith is totally lost.

If Faithlife still doesn't address this bug or issue, it will come across to those customers that the process is deliberate and they are not interested in customer's feedback. Guess I will have to stop all future purchases, and channel them to other better bible softwares. 

A sad day indeed.

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