Power Point not seamlessly importing to Proclaim

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This post has 22 Replies | 3 Followers

Posts 11
Judd Rumley | Forum Activity | Posted: Mon, Jul 27 2015 8:39 AM

Here is the log file someone asked about:

7607.Proclaim.log

When I try to import a PP I cannot do it seamlessly.

I have to a) change it to PP2007-2014 or save it as a jpeg.

Thanks

Judd

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Jul 27 2015 8:49 AM

Hello Judd, 

The PowerPoint import process is logged to a separate file in the same directory named PowerPointExporter.log Please post this file after a failed import and we can take a closer look.

Posts 140
LogosEmployee
Nick Ericson (Proclaim) | Forum Activity | Replied: Mon, Jul 27 2015 9:00 AM

The log you attached indicates the export succeeded. Was this the PowerPoint file that failed to be exported?

File: /Users/JuddsMacBookAir1/Desktop/Quest for Holiness PPT2.ppt

Result: Export completed successfully (21 slides exported)

This log file is overwritten each time you export a PowerPoint file. If this isn't the PowerPoint file that failed to export then launch Proclaim again and try to export the PowerPoint file that is giving you issues - then send the log after that. If you can also attach the PowerPoint file itself we can take a look at it.

Thanks

Posts 11
Judd Rumley | Forum Activity | Replied: Mon, Jul 27 2015 4:43 PM

Posts 11
Judd Rumley | Forum Activity | Replied: Mon, Jul 27 2015 4:43 PM

file:///Users/JuddsMacBookAir1/Desktop/Quest%20for%20Holiness%20PPT.pptx

Posts 716
LogosEmployee
Peter June | Forum Activity | Replied: Tue, Jul 28 2015 2:16 PM

Hi Judd, to attach a file to a forum post, click the paper clip icon (as shown below) and use the above filepath.

Posts 11
Judd Rumley | Forum Activity | Replied: Tue, Jul 28 2015 2:29 PM
Thanks I did that and it still did not work. I found the issue. A PC can seamlessly import PP to Proclaim if they have the Proclaim program downloaded. A Mac can do the same from a Mac. The glitch happens when the PC PP is sent to a Mac and the Mac tries to import it to Proclaim. And that is not a Proclaim issue in my opinion. I found that out this morning when my elder who owns a PC seamlessly imported the PP presentation to Proclaim. So it's solved on my end. Thanks for all the help. Blessings Judd
Posts 716
LogosEmployee
Peter June | Forum Activity | Replied: Tue, Jul 28 2015 2:55 PM

Thanks for pointing this out Judd. I will investigate this bug and hopefully eliminate it in future versions.

Posts 71
Michael Florant | Forum Activity | Replied: Sun, Aug 2 2015 7:41 PM

0511.PowerPointExporter.logI tried this today at church with the latest version and I was not able to import either a powerpoint or keynote file. It gave me an error for both. I just tried it at home with my MAC (latest update) and did not work either. Attached is a screenshot of the error and the log file

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Aug 3 2015 7:55 AM

Michael Florant:

0511.PowerPointExporter.logI tried this today at church with the latest version and I was not able to import either a powerpoint or keynote file. It gave me an error for both. I just tried it at home with my MAC (latest update) and did not work either. Attached is a screenshot of the error and the log file

Could you share the PowerPoint presentation that you're trying to import? I'd like to try to reproduce the error. 

Posts 7
Compass Bible Church | Forum Activity | Replied: Mon, Aug 3 2015 7:59 AM

This is the one I tried at home to get you the log (just one I had on my computer) I tried a different one at church but do not have it with me here but got the same result. I also tried a keynote presentation at work and got the same error.

Posts 7
Compass Bible Church | Forum Activity | Replied: Mon, Aug 3 2015 8:01 AM

I don't know if the file attached or not...I do not see it attached to my reply..I tried several times. Is there an indication of an attached file?

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Aug 3 2015 8:03 AM

It doesn't look like it's attaching. Perhaps try uploading to a Dropbox or Google Drive account if you have one? 

Posts 7
Compass Bible Church | Forum Activity | Replied: Mon, Aug 3 2015 9:03 AM

Try these links. One if for the PPT and one is for the log in case you did not get that either:

https://drive.google.com/file/d/0B0EHjXrpS-2zbkdIZFF6MGtDWlE/view?usp=sharing
https://drive.google.com/file/d/0B0EHjXrpS-2zbzB2cVRfbXg2MTQ/view?usp=sharing

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Aug 3 2015 9:06 AM

Got it! We'll take a look. Thanks.

Posts 294
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Glenn Gervais (Faithlife) | Forum Activity | Replied: Mon, Aug 3 2015 3:43 PM

Thanks for sharing, I was able to import all 75 slides, your log seems to just stop at 64.

Your image shows the crash dialog from Apple crashes and the "Report" button will show you a crash report. Apple saves these to your hard drive.

Please check for a .crash or .diag file that you can post, I would like to look at that. These are located at: ~/Library/Logs/DiagnosticReports

Look for Proclaim_[date_numbers_computername].crash  (or.diag, or both) from the date that you crashed. The Prolcaim log has timestamps from today (2015-08-03 02:35:35.1781 1 Info PowerPointExporter Exporting slide 3a74aef08b64487a8ea96d6e9512ef38_aada772ba8af43c7b00368ae554c8a80_64.jpg)

If you cannot find the .crash or .diag files, try to reproduce and if you are able to reproduce, click the "report" button from the Apple crash dialog and copy/paste into a new document you can send.

Thanks

Glenn

Posts 7
Compass Bible Church | Forum Activity | Replied: Mon, Aug 3 2015 9:12 PM

Are you running a MAC? I have tried two different MACs and two different PPT files and got the same result. Here is a link to the Diag report

https://drive.google.com/file/d/0B0EHjXrpS-2zS2JKdjdqNVdFaUE/view?usp=sharing

On both computers, no images were imported. It just gave me the error that it could not be imported. I also had the same result on the church MAC with a keynote file.

Posts 7
Compass Bible Church | Forum Activity | Replied: Mon, Aug 3 2015 9:13 PM

Here is a link to the DiagReport:

https://drive.google.com/file/d/0B0EHjXrpS-2zS2JKdjdqNVdFaUE/view?usp=sharing

Posts 294
LogosEmployee
Glenn Gervais (Faithlife) | Forum Activity | Replied: Mon, Aug 3 2015 9:26 PM

Yes, I'm testing on my Mac, but am still on 10.9.

I'll see that you are on 10.10.4 and will test that when I'm back in the office tomorrow. The diagnostic seems to indicate crashing as it is trying to free a font. Your previous logs exported the first 64 slides. I don't see anything different with the 65th slide.

Have you been able to import any PPT files? I'm curious if you are able to successfully import smaller presentations. For instance, are you able to split this PPT into two and import each? Also, what processor and how much memory does your Mac have? (Click the Apple icon on the menu and choose "About this Mac"

Thanks

Glenn

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