Logos Crashing on Startup

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Clinton Thomas | Forum Activity | Posted: Mon, Jul 27 2015 8:16 PM

1212.Logos.zip

Haven't run from the PC for a while (use ipad mostly). Crash

Tried reinstall.

Still crashing.

Help?

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Mark Smith | Forum Activity | Replied: Mon, Jul 27 2015 8:26 PM

No crash in that log. Is there a crash log in the Logos Log Files folder?

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 386
Clinton Thomas | Forum Activity | Replied: Mon, Jul 27 2015 8:51 PM

No that is the only log file

Posts 386
Clinton Thomas | Forum Activity | Replied: Mon, Jul 27 2015 9:19 PM

Enabled logging with the registry change "EnableLogging

[HKEY_CURRENT_USER\Software\Logos4\Logging]
"Enabled"=dword:00000001

The log file has a bit more info.7651.Logos.zip

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Dave Hooton | Forum Activity | Replied: Mon, Jul 27 2015 11:56 PM

But no crash info!  Supply details from Windows event viewer at the time of the crash.

Dave
===

Windows 11 & Android 8

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Clinton Thomas | Forum Activity | Replied: Tue, Jul 28 2015 10:27 AM

Thanks - will do tonight.

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Clinton Thomas | Forum Activity | Replied: Tue, Jul 28 2015 5:47 PM

There are two errors

.NET Runtime and Application errors

8535.errorlog.zip

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Dave Hooton | Forum Activity | Replied: Tue, Jul 28 2015 10:14 PM

Faulting module is MSVCR120.dll and the crash happened during resource discovery. However, the Event logs corresponding to the Logos log you supplied would provide a better idea of the issue i.e. 27 July at roughly 10:13 pm.

Then you should await a response from Faithlife for further assistance or contact Tech Support (and refer them to this thread).

Dave
===

Windows 11 & Android 8

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Clinton Thomas | Forum Activity | Replied: Wed, Jul 29 2015 9:01 PM

I am not sure what you mean by the event logs. There is an information about the crash immediately following the two errors in the last log. I have include all three here. There is nothing elso going on in the logs before or after the crash that I can see.8130.windows events.zip

I have contacted logos tech support.

Thanks,

Clinton

 

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Dave Hooton | Forum Activity | Replied: Thu, Jul 30 2015 6:45 PM

I was expecting Event Viewer details/log corresponding to the date/time of your Logos log, but Tech Support will now be able to diagnose the issue.

Dave
===

Windows 11 & Android 8

Posts 386
Clinton Thomas | Forum Activity | Replied: Thu, Jul 30 2015 8:41 PM

Received a call from Logos and Jacob remoted into my system and fixed the problem. It appears to have been old resources that were causing the issue. 

The support was way more than I expected and very much appreciated. Thanks Jacob and Logos.

Regards,

Clinton

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Dave Hooton | Forum Activity | Replied: Fri, Jul 31 2015 2:11 PM

Thanks for the feedback, Clinton.

Dave
===

Windows 11 & Android 8

Posts 386
Clinton Thomas | Forum Activity | Replied: Sat, Aug 1 2015 10:00 AM

Also, thank to you too Dave!

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