Logos crashing about a minute after loading

Page 1 of 1 (5 items)
This post has 4 Replies | 1 Follower

Posts 2
Hilary McMahon | Forum Activity | Posted: Wed, Aug 12 2015 3:31 PM

Logos has been crashing about a minute or two after loading for the last 2-3 days. It happens whether I am using logos or if it is just running in the background. This is happening on my desktop, but not my laptop. Both have Windows 8.

Posts 8652
TCBlack | Forum Activity | Replied: Wed, Aug 12 2015 3:48 PM

We'll need to see some logs on the crashing machine.

Please enable Logging (http://wiki.logos.com/Diagnostic_Logging ), replicate the problem, but do not restart Logos until you've moved or uploaded your logs. (Logos rewrites logs when it starts). 

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 2362
LogosEmployee

Hilary McMahon:

Logos has been crashing about a minute or two after loading for the last 2-3 days. It happens whether I am using logos or if it is just running in the background. This is happening on my desktop, but not my laptop. Both have Windows 8.

We do have a record of crash reports sent from your account. It looks like you are running into a problem with building the index for one of your Bibliography documents. In order to work around this problem you can use the command "set Block Document Indexing to yes" in the command box at the top of the main window. This should prevent the crash, but search results in your documents may appear incorrect.

We will be working on fixing the problem, and the next time you get an application update, document indexing will automatically be turned back on.

Posts 2
Hilary McMahon | Forum Activity | Replied: Wed, Aug 12 2015 6:18 PM

Great, thanks for the quick replies. I will try the set Block Document Indexing. In the mean time, here are the files in my logos log folder

8371.cef.log7215.LogosCrash.txt.6622.LogosError.log

Posts 2362
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Thu, Aug 13 2015 10:10 AM

Hilary, I just sent you an email requesting a copy of one of your files.

Page 1 of 1 (5 items) | RSS