Problems since Windows 10 install

Page 1 of 1 (4 items)
This post has 3 Replies | 0 Followers

Posts 33
Jimmy Smith | Forum Activity | Posted: Fri, Aug 28 2015 5:43 AM

I have been for two days trying to get Logos 6 to download a book I purchased.  All my other devices have picked it up and put it into the library except for my home computer running Windows 10.  I have restarted the program and the computer several times to no avail.  Anyone have any ideas?

Posts 25343
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Aug 28 2015 6:13 AM

If you type "update now" in the command box what response do you get?

Please enable diagnostic logging as per https://www.logos.com/support/logos6/windows/report-problem and post logs after starting Logos, typing "update now" (and wait for it to complete its checks) and then closing Logos

Posts 33
Jimmy Smith | Forum Activity | Replied: Tue, Sep 15 2015 8:52 PM

I have had two books ready to download for 2 weeks and they still will not come in.  I have done everything I can think of.

Posts 27240
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Sep 16 2015 6:51 PM

You can provide logs as requested by Graham, above or you can contact Tech Support

Dave
===

Windows 10 & Android 8

Page 1 of 1 (4 items) | RSS