Update failing

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This post has 30 Replies | 3 Followers

Posts 463
Nord Zootman | Forum Activity | Replied: Wed, Sep 2 2015 8:16 AM

Bryan,

Sorry, I can't seem to find that file. I really appreciate all your help.

Nord

Posts 4
William H. Pihl | Forum Activity | Replied: Thu, Sep 3 2015 5:40 PM

Thanks for the suggestion, Warren.  I had the same problem, and opening the program with "run as administrator" fixed the problem for me.

Posts 27681
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Sep 3 2015 6:29 PM

William H. Pihl:
opening the program with "run as administrator" fixed the problem for me.

Logos does not recommend this. 

OSX & iOS | Logs |  Install

Posts 5
Dr. Victor Anderson | Forum Activity | Replied: Fri, Sep 4 2015 9:26 AM

Bryan-

You mentioned that "you have a better idea of what's going on here." Could you share that with another user with the exact same problem.

I'm a LONG time Logos user, running Win7 Pro in a school environment (DTS). I have all the same symptoms of failed installation of that 115 mb update. (Download is successful.)

Is over-writing the splash screen the problem? If so, is the best fix to delete the Logos.exe file? Seems a little extreme, but I can do it if advisable. Do you recommend I follow the directions you posted previously on this matter?

Thanks!

Posts 42
LogosEmployee
Bryan Albert | Forum Activity | Replied: Fri, Sep 4 2015 9:34 AM

Dr. Victor Anderson:
I'm a LONG time Logos user, running Win7 Pro in a school environment (DTS). I have all the same symptoms of failed installation of that 115 mb update. (Download is successful.)

At this point, I would only expect this problem on a machine that had Windows recently upgraded to Windows 10, so I wonder if you are experiencing a different problem. If you could provide your log files, including the DigitalLibraryInstall.log, that would be helpful in advising you, and in figuring out what the problem is.

Thanks,

Bryan

Posts 5
Dr. Victor Anderson | Forum Activity | Replied: Fri, Sep 4 2015 9:58 AM

Thanks! I will generate a fresh log file and send it to you. Stand by!

Posts 5

Files are attached. Thanks for debugging for me!

Posts 5

Re-submitting log files as a zip file.

Posts 42
LogosEmployee
Bryan Albert | Forum Activity | Replied: Wed, Sep 9 2015 10:14 AM

Dr. Victor Anderson:

Files are attached. Thanks for debugging for me!

Thanks for the log files, it looks like your machine is having the same problem that the upgrade-to-Windows-10 machines are having, unfortunately. In any case, if you could try this procedure and tell me if it works:

  1. In Windows Explorer, navigate to the C:\Users\vanderson\AppData\Local\Logos4 folder
  2. Delete the Logos.exe file and the sibling en-US, es-ES and es-MX folders
  3. Open the 6.5.0.0027 folder and double-click on Logos.exe
  4. It should download and successfully install the update

Hopefully that does it!

Bryan

Posts 5
Dr. Victor Anderson | Forum Activity | Replied: Fri, Sep 11 2015 1:49 PM

Bryan-

That did the trick. Thanks for your help! Updates installed and system is running fine.


VA

Posts 6
Dale Talsma | Forum Activity | Replied: Thu, Oct 22 2015 7:21 AM

That did the trick for me too. (Running Windows 10)  Hope Logos can figure out the fix for this. Thanks.

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