Can't 'Send to Kindle' for 'Unseen Realm' by Heiser

I'm trying to send Heiser's 'Unseen Realm' to my Kindle - I bought it in Logos rather than Kindle for the tagging etc., expecting to be able to send it to my Kindle to read through as I do for most of my theology books when I want to read them rather than refer to them. I can open it on my iPad and Android phone, but can't send to Kindle.

Is this a limitation on the particular title?

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Fred Chapman

I do not have this resource, but I did see that the send to kindle function is not available for His book "I Dare you not to Bore Me with the Bible".

TCBlack

Correct. This title is currently not a "send to kindle" title.

Doc B

https://community.logos.com/discussion/comment/762786#Comment_762786

Well then, *every single* product page ought to clearly indicate which titles cannot be sent to Kindle.

I would urge you to return it for a refund and tell them why.

NB.Mick

Faithlife once explained that for a book to be able to be sent to Kindle (assuming no publisher restriction and the Kindle file doesn't go beyond Amazon's 50mb limit), it needs to be built on a server holding the library of all 'sendable-to-Kindle' books. It seems this build is performed somewhat infrequently, so a book that just came out last week or so is not likely to be sendable today, but maybe in some weeks time this will change.

Nick Watson

https://community.logos.com/discussion/comment/762781#Comment_762781

Interesting - I've had 'I Dare you Not to Bore Me' on my Kindle for ages, so it must have been sendable at some point!

Nick Watson

https://community.logos.com/discussion/comment/762799#Comment_762799

Thanks - that's reassuring! I'll try to be patient...

Kyle G. Anderson

https://community.logos.com/discussion/comment/762814#Comment_762814

We just pushed out an updated version of Unseen Realm. This updated version should have Send to Kindle supported. Unfortunately due to the nature of this feature it might not be available for 24-48 hours. (This is the same delay that occurs on all mobile channels when we push out updates to new resources.)

Sorry for the inconvenience and please let us know if you have any further troubles.

Nick Watson

https://community.logos.com/discussion/comment/762848#Comment_762848

Kyle - thanks for a prompt response!

Nick

Robert M. Warren

https://community.logos.com/discussion/comment/762781#Comment_762781

the send to kindle function is not available for His book "I Dare you not to Bore Me with the Bible".

If you're a Now subscriber and haven't separately purchased this resource, that's the reason. It's apparently one of this month's Now temporary access resources.

John Crupper

https://community.logos.com/discussion/comment/762848#Comment_762848

Very frustrating issue.

I purchased the Logos version right when it was released. Ended up calling tech support about the lack of the "Send to Kindle" link. They were absolutely clueless. They sent me instructions like I had no idea what I was doing and had not even set up my Logos account to do this. This was in spite of the fact that I clearly told the tech that I had many other books that I had sent to my Kindle and that the issue was that the link was not there.

I find reading in the Android Logos app to be a pain and really prefer to read in the Kindle reader.

I ended up returning the Logos version and purchasing the Kindle version from Amazon. No to hear that this has been corrected and that the Logos version can be sent to Kindle is REALLY FRUSTRATING.

How about a comp copy for a customer who has spent a LOT of money on the platform? [:)]

Nick Watson

https://community.logos.com/discussion/comment/762848#Comment_762848

Kyle - still no 'send to Kindle' for this resource. Any progress?

Thanks

Nick

JT (alabama24)

https://community.logos.com/discussion/comment/763994#Comment_763994

still no 'send to Kindle' for this resource. Any progress?

While we wait for him to respond... Have you tried the commands update now and/or update resources ? Did you see a download of the resource?

Kyle G. Anderson

https://community.logos.com/discussion/comment/763994#Comment_763994

Could you give me the resource file information?

It should be

LLS:UNSEENREALM
2015-09-11T16:46:18Z
UNSEENREALM.logos4

Ted Hans

https://community.logos.com/discussion/comment/764035#Comment_764035

I can confirm that the resource file is:

LLS:UNSEENREALM
2015-09-11T16:46:18Z
UNSEENREALM.logos4

But no send to kindle link.

Bruce Dunning

https://community.logos.com/discussion/comment/764046#Comment_764046

But no send to kindle link.

Same here. I'm currently reading it on my ipad mini instead.

Adam Olean

https://community.logos.com/discussion/comment/764046#Comment_764046

I can confirm that the resource file is:

LLS:UNSEENREALM
2015-09-11T16:46:18Z
UNSEENREALM.logos4

But no send to kindle link.

I can confirm this as well. [Y]

Kyle G. Anderson

https://community.logos.com/discussion/comment/764212#Comment_764212

Thank you for the resource info. We're using that info and trying to diagnose the product.

Rodney Phillips

https://community.logos.com/discussion/comment/764276#Comment_764276

Anything new on this?

Thanks!

Nick Watson

https://community.logos.com/discussion/comment/764698#Comment_764698

This seems to be a more complicated problem than I'd expected... sorry!

Any progress?

Nick

Joseph Turner

https://community.logos.com/discussion/comment/766820#Comment_766820

Is there any word on when this might be fixed yet? I am currently reading it on my phone.

John Crupper

https://community.logos.com/discussion/comment/769594#Comment_769594

Guessing from what I've read that it's still an issue.

I did end up just buying the Kindle version and the formatting relative to notes and Bible passages is exactly what you find in "Send to Kindle" format. All the hyperlinks have the full text of the hyperlink at the end of the book.

Seems like the Kindle purchased version is what you would expect to find if you were able to send from Logos.

Joseph Turner

https://community.logos.com/discussion/comment/769611#Comment_769611

Guessing from what I've read that it's still an issue.

I did end up just buying the Kindle version and the formatting relative to notes and Bible passages is exactly what you find in "Send to Kindle" format. All the hyperlinks have the full text of the hyperlink at the end of the book.

Seems like the Kindle purchased version is what you would expect to find if you were able to send from Logos.

Yeah, I just don't want to have to buy it twice, as I already own the Logos version.

Floyd Johnson

https://community.logos.com/discussion/comment/762848#Comment_762848

We just pushed out an updated version of Unseen Realm. This updated version should have Send to Kindle supported. Unfortunately due to the nature of this feature it might not be available for 24-48 hours. (This is the same delay that occurs on all mobile channels when we push out updates to new resources.)

As of this afternoon (October 5, 2015 at 7:40 PM EDT) I still cannot send Unseen Realm to my Kindle. Has anybody else got this to work?

Rodney Phillips

https://community.logos.com/discussion/comment/770016#Comment_770016

Same here.. I dont have the Option to send to Kindle for this book..

Kyle G. Anderson

https://community.logos.com/discussion/comment/770024#Comment_770024

My apologies. We are still working on the issue.

Randy W. Sims

https://community.logos.com/discussion/comment/770256#Comment_770256

BUMP

Nick Watson

https://community.logos.com/discussion/comment/774432#Comment_774432

I'm intrigued by the delay in this - it makes me wonder what the problem is, and in turn how the whole 'send to kindle' thing works if it's a separate property in a book which clearly can't be just switched on and off. Is there some kind of different formatting?

If not, why is it taking so long!?

JT (alabama24)

https://community.logos.com/discussion/comment/774904#Comment_774904

how the whole 'send to kindle' thing works

I have no idea why the delay. As for the process... I understand some of it. The "send to kindle" feature utilizes the "send to kindle" feature Amazon has for emailing documents to a kindle email address. The "book" that is send is in a different format and is seen as a "document" by Amazon. When you tell your installation of Logos to "send" a book to your kindle, a document is emailed to your kindle account from the Logos servers.

By the way... the reason you can't switch your kindle email address manually is to prevent fraud. You are allowed to enter your address once. If you need it changed, Faithlife requires you to contact them and have their CS do it for you... else someone could start a business of selling ebooks via the send to kindle feature and just keep changing the email addresses.

Nick Watson

https://community.logos.com/discussion/comment/774950#Comment_774950

Any news?

Kyle G. Anderson

https://community.logos.com/discussion/comment/783168#Comment_783168

I apologize for the delay. We're still working on an update to back-end services required to support the feature for this resource.

Unfortunately, I do not have an ETA at this point.

Joseph Turner

https://community.logos.com/discussion/comment/783385#Comment_783385

How is this still not fixed? Are no new resources able to be sent to Kindle, or is it just this resource?

Darcy S. Van Horn

https://community.logos.com/discussion/comment/789393#Comment_789393

Bump