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Posts 30
Flav | Forum Activity | Posted: Tue, Sep 15 2015 7:59 AM

The Day I Met Jesus: The Revealing Diaries of Five Women from the Gospels

by Frank Viola, Mary DeMuth

When I first preordered this on April 1, the expected ship April 7 if I remember correctly. Every week this date changes and it now shows 9/16 which I am sure will change again by tomorrow or the day after.

I was very disappointment when it was accidentally shipped on August 3 and I had to wait several weeks for a refund and I lost a few cents in the transaction the due to the conversion from CAD to USD and back to CAD.

This ebook has been available on Kindle since February. Why is Vyrso taking so long?

Posts 164
LogosEmployee
Erin (Faithlife) | Forum Activity | Replied: Tue, Sep 15 2015 9:44 AM

Hi Flav,

I'm so sorry for the inconvenience with this pre-order. Occasionally our system has difficulty reading and converting a new epub file, and so the shipping date gets pushed back—it appears that this ebook is one of those cases. 

I've contacted our publishing team to see what we can do to get this ebook pushed live as soon as we can. I'll give you an update what we know more! Again, so sorry for the inconvenience. 

Posts 30
Flav | Forum Activity | Replied: Tue, Sep 15 2015 10:16 AM

Thanks Erin, I appreciate your response.

Posts 2197
Kenneth Neighoff | Forum Activity | Replied: Sat, Sep 19 2015 7:34 AM

This was supposed to ship yesterday (September 18).   Now I cannot find it in my order history and I have not received an email alerting me that it is ready to be downloaded.

Can you provide another update?

Posts 30
Flav | Forum Activity | Replied: Sat, Sep 19 2015 5:01 PM

Kenneth Neighoff:

This was supposed to ship yesterday (September 18).   Now I cannot find it in my order history and I have not received an email alerting me that it is ready to be downloaded.

I have the same issue. I have checked my library several times already. I also noticed that it's available for purchase on vyrso.com

Posts 164
LogosEmployee
Erin (Faithlife) | Forum Activity | Replied: Tue, Sep 22 2015 9:26 AM

Hi Kenneth and Flav,

This ebook shipped on the 18th and is currently live—if you pre-ordered the title, is should appear in your library.

If the credit card you ordered with expired or declined, this might be why it's not appearing for you and why you didn't receive a confirmation email. If you'd like help with this, I'd suggest contacting customer service—they can help with your account and make sure you get all set up: https://vyrso.com/contact

Posts 2197
Kenneth Neighoff | Forum Activity | Replied: Tue, Sep 22 2015 9:46 AM

Erin,

thanks for our reply.

my credit card is not expired nor declined.

 I have sent customer support an email and got no where. They basically said it has shipped try update now.m

As I told them, this order has disappeared from my order history.  I have received no email telling me it is ready for download. 

Posts 26
Katie Monsma | Forum Activity | Replied: Tue, Sep 22 2015 9:59 AM

Hi Kenneth,

We are working with customer service to ensure that you have access to The Day I Met Jesus as soon as possible.

Thank you for your patience!

-Katie

Posts 30
Flav | Forum Activity | Replied: Tue, Sep 22 2015 11:06 AM

I haven't received my pre-order either and there is no issue with my card. The preorder has also disappeared from my account. 

Posts 2197
Kenneth Neighoff | Forum Activity | Replied: Tue, Sep 22 2015 11:20 AM

Thanks, it just came through. 

Posts 30
Flav | Forum Activity | Replied: Tue, Sep 22 2015 11:25 AM

Problem solved!! 

Thanks you

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